Jr. Account Manager

3 weeks ago

Toronto, Canada Employee by Design Full time

We are looking for a motivated individual for the role of Jr. Account Manager to join our Project Team Primarily collaborating with clients and internal teams to deliver results in tune with deadlines, you have **2-3 years’ experience** in this field. This position will require high cooperation with internal teams. This is a great opportunity to gain experience and thrive within a growing company. If you like to work in a fast-paced environment and qualify our requirements, we would like to hear from you.

**WHAT YOU’LL BE DOING**:

- Work with the project managers to prepare comprehensive action plans, including resources and timeframes
- Be the voice of the customer internally by managing escalations as well as development requests
- Creating Quotes & SOWs
- Maintain logs or sheets, request logs, bug list, and site-wise ongoing issue log
- Manage client queries such as quotes and invoices and tracking information
- Managing customer feedback and driving upsells.
- Guide clients through our products and services to provide tailored solutions
- Coordinate with internal stakeholders to resolve inquiries if necessary
- Collaborate with clients and internal teams to deliver results in tune with deadlines
- Act as a point of contact for existing customers and handle their requests in a timely and professional manner
- Report and flag issues to necessary internal teams, such as Project Management, Technical Specialists, etc.
- Assisting in Project Coordination for new projects
- Attend daily/weekly conference calls as required with clients and internal teams

**Skills and Qualifications**
- Post-secondary education in Computer Application, Software, IT, Business, Marketing, Hospitality, or related field is preferred
- 2-3 years of professional experience in a similar role
- Excellent communication skills - both in verbal and written correspondence
- Exceptional customer service skills where customer satisfaction is at the core of one’s objectives
- Experience within the Restaurant, Retail, Hospitality industry is an asset
- Previous experience in a support or project coordination or technical customer service role is required
- A good attitude - you like to have a great time It's all about making our customers and partners happy, which in turn will make us happy
- A natural curiosity. You will be curious about how things work and want to continually learn our software and products
- Strong Problem-solving skills
- Must be eligible for travel within Canada and to the US, with no restrictions
- Previous work experience in the hospitality/restaurant or POS industry is a definite asset.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you available to commute to the site location?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- SaaS: 2 years (preferred)
- Technology Industry: 1 year (preferred)

Work Location: Hybrid remote in Toronto, ON

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