Senior Benefits and Customer Care Specialist

3 weeks ago

Vaughan, Canada The Vantage Talent Group Full time

Position Overview

We are seeking a highly skilled and experienced Senior Benefits and Customer Care Specialist to join our team, specializing in group insurance for the Canadian market. The successful candidate will be responsible for managing and optimizing the group insurance benefits experience for our clients, ensuring exceptional customer satisfaction and retention.


Essential Job Functions


Benefits and Client Administration and Daily Operational Tasks:

  1. Oversee the implementation and ongoing administration of group insurance plans for clients.
  2. Data enter and ensure accurate and timely processing of benefit enrollment forms, plan member changes, and terminations.
  3. Collaborate with internal teams to resolve complex benefits-related inquiries and issues.
  4. Liaise with sales, account managers, support team, and insurance carriers.
  5. Efficiently manage a high volume of emails daily, ensuring timely responses by managing the shared servicing mailbox.
  6. Maintain customer records by updating account information on the TPA system when required.
  7. Provide administrative support to Plan Administrators and internal stakeholders.
  8. Serve as the primary contact for a portfolio of group insurance clients.
  9. Develop and maintain strong relationships with key client contacts, including HR professionals, benefits administrators, and executive stakeholders.
  10. Provide personalized support to all Clients, internal and external.
  11. Actively listen to client needs, concerns, and feedback, and proactively address issues to ensure high levels of satisfaction.
  12. Assist with complex issues and inquiries, including but not limited to complex claims matters, authorizations, denials, appeals, and other issues, etc.
  13. Maintain thorough knowledge of products/services offered by various group insurance carriers.
  14. Educate plan members and administrators on all aspects of their benefit plan, as required.



Claims Management and Resolution:


  1. Facilitate the claims process for clients, including initial claim submissions, adjudication, and resolution.
  2. Investigate and resolve escalated claims issues in a timely and professional manner.
  3. Identify opportunities for process improvements to streamline claims administration and enhance efficiency.


Implementation and Renewals:

  1. Act as project coordinator for new business implementations as well as existing business when changes occur.
  2. Coordinate and perform all activities related to implementations.
  3. Conduct the annual renewal process which includes data gathering, analysis, and renewal report delivery to account managers.



Qualifications:

Bachelor’s degree in business administration, Human Resources, or a related field.

Minimum of 5 years of experience in group insurance benefits administration, with a focus on the Canadian market.

In-depth knowledge of group insurance products, including health, dental, vision, disability, and life insurance.

Strong understanding of Canadian regulatory requirements governing employee benefits.

Exceptional communication and interpersonal skills, with the ability to build rapport with clients at all levels of the organization.

Proven track record of delivering exceptional customer service and exceeding client expectations.

Detail-oriented with strong analytical and problem-solving abilities.

Ability to prioritize and manage multiple tasks in a fast-paced environment

Proficiency in Microsoft Office Suite and experience with benefits administration software preferred.


Benefits:

We offer a competitive salary, a comprehensive benefits package, and opportunities for professional development and advancement within the organization.

  • Senior Benefits and Customer Care Specialist

    3 weeks ago

    Vaughan, ON, Canada The Vantage Talent Group Full time

    Position Overview We are seeking a highly skilled and experienced Senior Benefits and Customer Care Specialist to join our team, specializing in group insurance for the Canadian market. The successful candidate will be responsible for managing and optimizing the group insurance benefits experience for our clients, ensuring exceptional customer satisfaction...

  • Customer Care Specialist

    2 hours ago

    Vaughan, Canada RYCOM Corporation Full time

    **RYCOM** is a trusted leader in Smart Tech solutions for public and private sector real estate, properties, and portfolios for over 25 years. The **RYCOM** team develops, delivers, and supports the innovative strategy and the integrated layers of technology required to create Smart Buildings today that meet the demands of the future. By staying at the...

  • Senior Benefits Administrator

    1 month ago

    Vaughan, Canada OutsourceHR Full time

    Job Title: Senior Benefits and Customer Care Specialist-Group Insurance Canadian Market (TPA)Department: Third-Party Administrator DivisionReports to: VP, TPA ServicesCompany OverviewOur client is a leading provider of comprehensive insurance solutions, dedicated to serving the diverse needs of clients across Canada. Our client prides themselves on...

  • Customer Client Specialist

    4 weeks ago

    Vaughan, Canada Punjabi Food Truck Inc. Full time

    Punjabi Food Truck Inc. is seeking a friendly and dynamic **Customer Client Specialist** to join our team on a part-time basis. As a part-time Customer Client Specialist, you will play a key role in ensuring our customers have a delightful experience when visiting our food truck. If you're enthusiastic, customer-focused, and love Punjabi cuisine, we...

  • Benefits Specialist

    1 month ago

    Vaughan, Canada OutsourceHR Full time

    Job Title: Group Benefits & Customer Care Representative Position Overview The Group Benefits & Customer Care Representative is responsible for answering client inquiries and providing information regarding products, services, and policies. This position is responsible for providing account support/services, such as creating/handling renewal documentation...

  • Human Resources Payroll and Benefits Specialist

    4 days ago

    Vaughan, Canada Mircom Group of Companies Full time

    **Payroll and Benefits Specialist** **Vaughan, Ontario** **Summary**: **Key Responsibilities**: **Payroll**: - Oversee and validate outsourced payroll processes for Canada and US (ADP & CoAdvantage) - Process US Certified Payroll on a weekly basis - Act as a primary contact and respond to enquiries from internal and external sources regarding Canada and...

  • Customer Care Agent

    2 days ago

    Vaughan, Canada Rentokil Initial Full time

    Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.Rentokil-Terminix is currently seeking A Customer Care Agent that will...

  • Customer Care Agent

    1 day ago

    Vaughan, Ontario, Canada Rentokil Initial Full time

    Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.Rentokil-Terminix is currently seeking A Customer Care Agent that will...

  • Customer Care Agent

    1 day ago

    Vaughan, Canada Rentokil Initial Remote Work Freelance Full time

    Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.Rentokil-Terminix is currently seeking A Customer Care Agent that will...

  • Customer Service Specialist

    1 month ago

    Vaughan, Canada Techcom Full time

    **Who we are** TECHCOM is a privately own company founded over 25 years ago. TECHCOM started by providing technology solutions in the account receivable management space (commonly called ‘collections’, but noting we are not a debt recovery or collection company). We have grown to be an innovative solution provider of cloud-based software technology that...

  • Customer Success Specialist

    24 hours ago

    Vaughan, Canada Kelly Services, Inc. Full time

    Our esteemed client, a pharmaceutical company located in Thornhill, has teamed up with Kelly Services to seek out a Customer Success Specialist for a 6-month contract.The Customer Success Specialist will play a pivotal role in addressing client inquiries and concerns, building, and maintaining strong client relationships and partnering with the sales...

  • Senior Benefits Consultant

    2 days ago

    Vaughan, Canada Burke & Company Limited Full time

    As a Senior Benefits Consultant at Burke & Company, you will join a dynamic and growing team of experienced professionals with expertise in Benefits and Pension Consulting. You will be directly involved in servicing the needs of a unique book of client business focusing primarily on relationship man

  • Customer Success Specialist

    24 hours ago

    Vaughan, Canada MyKelly Full time

    Our esteemed client, a pharmaceutical company located in Thornhill, has teamed up with Kelly Services to seek out a Customer Success Specialist for a 6-month contract.The Customer Success Specialist will play a pivotal role in addressing client inquiries and concerns, building, and maintaining strong client relationships and partnering with the sales...

  • Care Coordinator

    2 days ago

    Vaughan, Canada Home and Community Care Support Services Full time

    Job Description Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (MSW), or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place. As a Care Coordinator , you will assess and determine patient...

  • Human Resources Payroll and Benefits Specialist

    3 days ago

    Vaughan, Canada Mircom Technologies Full time

    **Key Responsibilities**: **Payroll**: - Oversee and validate outsourced payroll processes for Canada and US (ADP & CoAdvantage) - Process US Certified Payroll on a weekly basis - Act as a primary contact and respond to enquiries from internal and external sources regarding Canada and US payroll - Oversee expense administration using Concur platform &...

  • Customer Success Specialist

    7 days ago

    Vaughan, Canada Ideal Warehouse Innovations, Inc. Full time

    Ideal Warehouse Innovations is a worldwide leader in the design and manufacturing of loading dock, warehouse and industrial workplace safety and asset protection solutions. As a Customer Success Specialist, you play a pivotal role in ensuring we create and deliver world-class customer experiences, s

  • Customer Onboarding Specialist

    1 month ago

    Vaughan, Canada Palomar Jewelry Full time

    **Palomar Jewelry** **Customer Onboarding Specialist Job Description** **Company** Palomar Jewelry is an industry leading jewelry manufacturing & wholesale company based in Vaughan, ON. We design and deliver exceptional jewelry for some of the world’s largest retailers. **Mission** We’re looking for a Customer Onboarding Specialist to join our team....

  • Customer Care Claims Specialist

    2 weeks ago

    Vaughan, Canada CAA Club Group Full time

    Position Details What You Will Do Responsible for investigating and responding to escalated customer concerns and complaints in an effective and timely manner Liaise with Ombudsman’s office to resolve any customer concerns pertaining to Claims handling and settlement Act as a primary contact for various distribution channels i.e. Broker,...

  • Bilingual Employee Benefits Specialist

    20 hours ago

    Vaughan, Canada Canadian Automobile Dealers Association Full time

    Enter your email address to begin your application for this job. SHARE THIS JOB: Bilingual Employee Benefits Specialist Location: Thornhill, ON Type: Full-time Description: As an experienced group benefits professional, you know how important it is for people to feel protected. You have a deep appreciation for how providing access to comprehensive...

  • Bilingual Employee Benefits Specialist

    19 hours ago

    Vaughan, Canada Canadian Automobile Dealers Association Full time

    Enter your email address to begin your application for this job. SHARE THIS JOB: Bilingual Employee Benefits Specialist Location: Thornhill, ON Type: Full-time Description: As an experienced group benefits professional, you know how important it is for people to feel protected. You have a deep appreciation for how providing access to comprehensive...