Customer Care Claims Specialist

1 month ago


Vaughan, Canada CAA Club Group Full time

Position Details

What You Will Do

Responsible for investigating and responding to escalated customer concerns and complaints in an effective and timely manner Liaise with Ombudsman’s office to resolve any customer concerns pertaining to Claims handling and settlement Act as a primary contact for various distribution channels i.e. Broker, Direct, Clubs, Regional Insurance Agents to resolve any claims issues and claim handling concerns Track customer complaints, NPS stats and gaps in coverage and product Provide reporting and trending about the customer experience and cancellation sources to the leadership team Identify opportunities and make recommendations for process improvements to improve the member experience, within the local store, retail channel and insurance organization Complete new claim intake process through telephone contact/written contact with Members by entering full claim details into the claim operating system. Confirm coverage with the Member by comparing insurance contact details with the loss details

Who You Are

Post-secondary education completed and equivalent work experience in a related field 3 - 5 years of relevant experience  Insurance Claims experience is required  CIP designation is preferred  Excellent customer service experience  Must have excellent verbal and written communication skills Strong working knowledge of Microsoft Office Suite Ability to work in cross functional teams  High level of attention to detail Strong problem solving and analytical skills 

What’s In It For You

Competitive salary Annual bonuses and merit increases 3 weeks’ vacation Flexible benefit plan Defined Contribution Pension Complimentary CAA Membership

As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.



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