Customer Service Specialist

2 months ago

Vaughan, Canada Techcom Full time

**Who we are**

TECHCOM is a privately own company founded over 25 years ago. TECHCOM started by providing technology solutions in the account receivable management space (commonly called ‘collections’, but noting we are not a debt recovery or collection company). We have grown to be an innovative solution provider of cloud-based software technology that we design and build here in Canada for our data technology platform, and where our functionality supports all stages of the customer account life cycle. Over the years we have evolved and expanded our technology solutions for digital contact channels, marketing/customer acquisition, customer retention and cross-selling, account management, reporting and data analytics, and business intelligence. We deliver an enhanced customer and employee experience for major companies in the financial services, government, transportation, utilities and regional municipality sectors.

TECHCOM values the diversity of the people it hires. Diversity at TECHCOM means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.

**What you will be doing**

As a Client Service Specialist, you will manage a portfolio of Clients. This means that you will be their first point of contact for their strategic and day to day operational needs. You will develop a relationship with them to respond to their questions and requests - and help them get things done. In order to do this, you’ll use active listening, be attentive, provide effective communication, demonstrate friendliness, share your knowledge of the products and services we offer, be patient, always manage time carefully to list a few. And you won’t do this alone. You will work in collaboration with your peers, our technical and support teams, our Executives, and, of course, with me.

Nice, but what does this mean
- Host regular Client meetings to manage and deliver on day-to-day operational items, and lead quarterly business review meetings;
- Facilitate requirement gathering and technical reviews so you can achieve sign-off from key business contacts, and then schedule the initiative/project using the Software Development Life Cycle (SDLC) methodology;
- Participate in project sizing/estimation assessments so you can present estimates to the Client for sign-off;
- Support the drafting of Statements of Work and other key documents to ensure high level scope, business considerations, timelines, cost and contractual obligations are met;
- Manage numerous initiatives across multiple Clients or internal areas;
- Collaborate with our coders (Development), our testers (Quality Assurance) and our help area (Client Support) on resource allocation and all aspects of delivering what we set out to do

Although there is much more, we hope this gives you an idea.

Still interested? Just a few more points of information

Which qualifications you need
- Helper - You are someone who genuinely enjoys interacting with people and helping to resolve issues
- Teacher - You have the ability to take complex concepts into simple, clear and easy instructions
- Optimization Scout - Since you know what Clients struggle with, you can help find inefficiencies
- Wizard - you take charge of the Client ‘Wow’ that sets you apart from any other service specialist

Oh, and a few others such as
- You definitely like puzzles and read about and/or fiddle around with technical things;
- You hate it when you’re not organized, you love lists, and you can’t live without scheduling your world;
- You are confident about both your verbal and written communication skills, and you always try to be clear, concise and influential no matter who you are talking or writing to;
- Having knowledge of and/or experience with banking or account management, that would be an asset;
- You have a basic knowledge of technical concepts, and you’re interested in learning more about how things are designed, how they work, and even how to fix them sometimes.

**What you need to know**
- You need to be legally eligible to work in Canada, and be a permanent resident or Canadian citizen;
- Although we wish to respond to all applicants, I am sure you can understand that it is not possible. If you are shortlisted, we will reach out.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$96,326.47 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Application question(s):

- Required: What is your salary expectation?
- Required: What is your working status in Canada? i.e. Canadian citizen, permanent resident, work permit, etc.

Work Location: In person

  • Customer Client Specialist

    2 months ago

    Vaughan, Canada Punjabi Food Truck Inc. Full time

    Punjabi Food Truck Inc. is seeking a friendly and dynamic **Customer Client Specialist** to join our team on a part-time basis. As a part-time Customer Client Specialist, you will play a key role in ensuring our customers have a delightful experience when visiting our food truck. If you're enthusiastic, customer-focused, and love Punjabi cuisine, we...

  • Customer Onboarding Specialist

    2 months ago

    Vaughan, Canada Palomar Jewelry Full time

    **Palomar Jewelry** **Customer Onboarding Specialist Job Description** **Company** Palomar Jewelry is an industry leading jewelry manufacturing & wholesale company based in Vaughan, ON. We design and deliver exceptional jewelry for some of the world’s largest retailers. **Mission** We’re looking for a Customer Onboarding Specialist to join our team....

  • Customer Success Specialist

    2 weeks ago

    Vaughan, Canada EightSix Network Inc Full time

    Ideal Warehouse Innovations is a worldwide leader in the design and manufacturing of loading dock, warehouse and industrial workplace safety and asset protection solutions. As a Customer Success Specialist, you play a pivotal role in ensuring we create and deliver world-class customer experiences, supporting our Channel Development team, and leveraging...

  • Customer Success Specialist

    1 week ago

    Vaughan, Canada Ideal Warehouse Innovations, Inc. Full time

    Ideal Warehouse Innovations is a worldwide leader in the design and manufacturing of loading dock, warehouse and industrial workplace safety and asset protection solutions. As a Customer Success Specialist, you play a pivotal role in ensuring we create and deliver world-class customer experiences, supporting our Channel Development team, and leveraging...

  • Customer Success Specialist

    1 week ago

    Vaughan, Canada Ideal Warehouse Innovations, Inc. Full time

    Ideal Warehouse Innovations is a worldwide leader in the design and manufacturing of loading dock, warehouse and industrial workplace safety and asset protection solutions. As a Customer Success Specialist, you play a pivotal role in ensuring we create and deliver world-class customer experiences, supporting our Channel Development team, and leveraging...

  • Customer Success Specialist

    2 weeks ago

    Vaughan, Canada EightSix Network Inc Full time

    Ideal Warehouse Innovations is a worldwide leader in the design and manufacturing of loading dock, warehouse and industrial workplace safety and asset protection solutions. As a Customer Success Specialist, you play a pivotal role in ensuring we create and deliver world-class customer experiences, supporting our Channel Development team, and leveraging...

  • Customer Success Specialist

    2 weeks ago

    Vaughan, Canada EightSix Network Inc Full time

    Ideal Warehouse Innovations is a worldwide leader in the design and manufacturing of loading dock, warehouse and industrial workplace safety and asset protection solutions. As a Customer Success Specialist, you play a pivotal role in ensuring we create and deliver world-class customer experiences, supporting our Channel Development team, and leveraging...

  • Specialist, Customer Contracts

    6 days ago

    Vaughan, Canada W.W. Grainger Full time

    **Primary Function**: The Contract Specialist works to develop professional and accurate contract documents while meeting service level commitments. This position is responsible for creating contractual documents and managing them through the contract lifecycle adhering to company policy and procedures in alignment with the Grainger Principles. They are...

  • It, Service Specialist

    2 weeks ago

    Vaughan, Canada Aritzia Full time

    THE TEAM The mission of the Information Technology Department is to provide exceptional pro-active and re-active technology service and support. THE OPPORTUNITY Aritzia is growing and our IT Service Management team is growing with it. This is a unique opportunity to be part of the team that is the first and single point of contact for all IT incidents and...

  • Customer Success Specialist

    4 weeks ago

    Vaughan, Canada Ideal Warehouse Innovations, Inc. Full time

    Ideal Warehouse Innovations is a worldwide leader in the design and manufacturing of loading dock, warehouse and industrial workplace safety and asset protection solutions. As a Customer Success Specialist, you play a pivotal role in ensuring we create and deliver world-class customer experiences, s

  • Customer Success Specialist

    3 weeks ago

    Vaughan, Canada MyKelly Full time

    Our esteemed client, a pharmaceutical company located in Thornhill, has teamed up with Kelly Services to seek out a Customer Success Specialist for a 6-month contract.The Customer Success Specialist will play a pivotal role in addressing client inquiries and concerns, building, and maintaining strong client relationships and partnering with the sales...

  • Customer Success Specialist

    1 week ago

    Vaughan, Canada MyKelly Full time

    Our esteemed client, a pharmaceutical company located in Thornhill, has teamed up with Kelly Services to seek out a Customer Success Specialist for a 6-month contract.The Customer Success Specialist will play a pivotal role in addressing client inquiries and concerns, building, and maintaining strong client relationships and partnering with the sales...

  • Customer Care Specialist

    3 weeks ago

    Vaughan, Canada RYCOM Corporation Full time

    **RYCOM** is a trusted leader in Smart Tech solutions for public and private sector real estate, properties, and portfolios for over 25 years. The **RYCOM** team develops, delivers, and supports the innovative strategy and the integrated layers of technology required to create Smart Buildings today that meet the demands of the future. By staying at the...

  • Customer Success Specialist

    4 weeks ago

    Vaughan, Canada Ideal Warehouse Innovations, Inc. Full time

    Ideal Warehouse Innovations is a worldwide leader in the design and manufacturing of loading dock, warehouse and industrial workplace safety and asset protection solutions. As a Customer Success Specialist, you play a pivotal role in ensuring we create and deliver world-class customer experiences, supporting our Channel Development team, and leveraging...

  • Customer Success Specialist

    4 weeks ago

    Vaughan, Canada Ideal Warehouse Innovations, Inc. Full time

    Ideal Warehouse Innovations is a worldwide leader in the design and manufacturing of loading dock, warehouse and industrial workplace safety and asset protection solutions. As a Customer Success Specialist, you play a pivotal role in ensuring we create and deliver world-class customer experiences, supporting our Channel Development team, and leveraging...

  • Customer Success Specialist

    4 weeks ago

    Vaughan, Canada Ideal Warehouse Innovations, Inc. Full time

    Ideal Warehouse Innovations is a worldwide leader in the design and manufacturing of loading dock, warehouse and industrial workplace safety and asset protection solutions. As a Customer Success Specialist, you play a pivotal role in ensuring we create and deliver world-class customer experiences, supporting our Channel Development team, and leveraging...

  • Customer Success Specialist

    3 weeks ago

    Vaughan, Canada Kelly Services, Inc. Full time

    Our esteemed client, a pharmaceutical company located in Thornhill, has teamed up with Kelly Services to seek out a Customer Success Specialist for a 6-month contract.The Customer Success Specialist will play a pivotal role in addressing client inquiries and concerns, building, and maintaining strong client relationships and partnering with the sales...

  • Personal Support Worker

    1 week ago

    Vaughan, Canada Elite Specialist Group Full time

    Elite Specialist Group is a dynamic organization that deals with Accident Benefit claim assessments, medical devices, in-home care, treatment and therapy for patients who have been in motor vehicle accidents. We are looking for highly motivated and passionate Personal Support Workers for our clients in Brampton. You will be required to assist with daily...

  • Customer Success Specialist

    3 weeks ago

    Vaughan, Canada Ideal Warehouse Innovations, Inc. Full time

    Ideal Warehouse Innovations is a worldwide leader in the design and manufacturing of loading dock, warehouse and industrial workplace safety and asset protection solutions. As a Customer Success Specialist, you play a pivotal role in ensuring we create and deliver world-class customer experiences, supporting our Channel Development team, and leveraging...

  • Customer Success Specialist

    1 week ago

    Vaughan, Canada Ideal Warehouse Innovations, Inc. Full time

    Ideal Warehouse Innovations is a worldwide leader in the design and manufacturing of loading dock, warehouse and industrial workplace safety and asset protection solutions. As a Customer Success Specialist, you play a pivotal role in ensuring we create and deliver world-class customer experiences, supporting our Channel Development team, and leveraging...