Customer Success Specialist

3 weeks ago

Vaughan, Canada MyKelly Full time

Our esteemed client, a pharmaceutical company located in Thornhill, has teamed up with Kelly Services to seek out a Customer Success Specialist for a 6-month contract.

The Customer Success Specialist will play a pivotal role in addressing client inquiries and concerns, building, and maintaining strong client relationships and partnering with the sales team.

Responsibilities include but are not limited to:

  • Act as the primary point of contact for your specified portfolio of accounts to address their inquiries and requests
  • Support seamless’ order cycle from order receipt to invoicing to collections by developing a strong understanding of the customers’ ordering habits and needs
  • Develop and maintain positive and trust-based relationships with customers and respective sales representatives
  • Liaise regularly (weekly, monthly, quarterly) with the sales management and Customer Success Team Lead to review your specified portfolio of accounts and address insights, opportunities, and obstacles
  • Assist with dispute management in investigating customer chargebacks and claims and notify customer on rejected requests
  • Troubleshoot and resolve EDI errors on inbound order and outbound shipments
  • Assist with dispute management in investigating customer chargebacks and claims and notify customer on rejected requests

The ideal candidate will have:

  • Minimum 3 years experience in account management, customer service or order management role preferably within a CPG or pharmaceutical environment.
  • Technical aptitude and comfort with Oracle or similar ERP systems, MS Office and Power BI.
  • Ability to work in a team environment, but also able to work independently with minimal supervision.
  • Proven ability to work in a high-energy and demanding environment with cross-functional teams.
  • Demonstrates initiative, with excellent organizational skills.

What's in it for YOU

  • Pay rate $25.00 per hour + 4% vacation pay
  • Weekly pay via direct deposit
  • Hybrid model; 3 days in office
  • Work for a leading company that offers a cutting-edge portfolio of premium brands that spans the full spectrum of the fast-growing self-care dermatology market.

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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