Customer Service Coordinator

1 month ago

Mississauga, Canada Furlani Foods Full time

PURPOSE STATEMENT:

The objective of the position is to interact with customers and to provide information in response to inquiries about orders and products. Efficiently and accurately process orders with correct lead time. Ensure that the customer receives orders in full and on time, and coordinate with other departments to resolve issues.


KEY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

  • Be the primary point of contact for both external and internal customers in the following areas:
  • Ensure that all Sales Purchase Orders are processed accurately and efficiently while observing both internal and external cut-offs;
  • Work closely with production, sales, logistics, as well as other internal departments, to manage the order fulfillment process and find effective solutions to ultimately fulfill customer needs & requirements;
  • Communicate effectively with customers on all revisions, inquiries, concerns, process changes/implementations, and own the internal communication to address these areas on behalf of the customer;
  • Monitor pricing discrepancies, pallet configuration, and shipping schedule requirements when processing POs, to ensure Best in Class Customer Service;
  • and Electronic Data Interchange order process: monitor errors and work with the customer and our internal Master Data team to resolve issues.
  • Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
  • Process all sales purchase orders with high accuracy, while observing cut off requirements
  • Process orders into the 3PL (third party cold storage) systems, and manage the order fulfillment process from third party locations
  • Review all sales purchase orders for correct pricing, minimum order requirements, correct pallet configuration, and correct lead-time/delivery schedules
  • Initiate and manage necessary PO revisions to accommodate internal requirements, while ensuring the customer is both aware and aligned
  • Work with the Production Team to anticipate issues with supply and demand/ forecasting/supply chain; subsequently work with customers to manage stock availability and ETAs on upcoming orders
  • Work with the logistics team to uphold delivery schedules, and provide support by working with customers to keep them aligned on order/delivery dates to keep freight optimally cost-effective
  • Work with the Logistics team on investigating late deliveries and order tracking, as well as support them with any carrier issues that require replenishment assistance to resolve
  • Support the Logistics team in investigating OS&Ds (Overages, shortages, and damages)
  • Follow up directly with Customers on any identified PO discrepancies, and ensure that a resolution is reached within the allotted time frame
  • Follow up with internal teams to investigate identified PO discrepancies
  • Maintain organized internal records with respect to customer contacts & requirements, file processed orders daily.
  • Support the Customer Service Manager by providing feedback on daily order processing operations, and effectively communicating customer issues
  • Work closely with members of the Sales & Marketing Team to achieve individual & departmental objectives
  • Work calmly, effectively, and efficiently on problem-solving daily issues and working towards creative solutions to ultimately benefit the customer while keeping internal efficiencies top of mind


TECHNICAL KNOWLEDGE:

  • 2+ years’ experience in a similar role within the CPG industry


EDUCATION:

  • High school or equivalent


OTHER SKILLS REQUIRED:

  • Ability to deal with the complexities of juggling changing priorities and requirements between multiple stakeholders (Production, Warehouse, Shipping, Logistics, Carriers, Customers, etc.) in a fast-paced manufacturing environment
  • Good communication and interpersonal skills capable of maintaining strong relationships
  • Strong organizational and multi-tasking skills
  • Excellent analytical and problem-solving abilities
  • Very detail-oriented
  • Excellent verbal and written communication skills
  • Able to effectively and efficiently problem solve
  • Works well under pressure with minimal supervision
  • Financial acumen – ability to determine quantity & pricing discrepancies
  • MS Office Suite proficiency (Excel, Word, Outlook)
  • ERP data entry & reporting proficiency


This is a fixed term assignment and is expected to last 14 months (may be extended by mutual agreement).


We thank all applicants for your interest in the position – Please note that candidates being considered for an interview will be contacted by May 7th. No agencies or phone calls please.

  • Customer Care Lead

    1 month ago

    Mississauga, Canada Epiroc Customer Center Full time

    _**Customer Care Lead - Mississauga, ON**_ **RESPONSIBILITIES**: Provide technical/commercial parts support to our customers Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries,...

  • Customer Service Coordinator

    1 week ago

    Mississauga, Canada Nutemp Mechanical Systems Full time

    Nutemp Mechanical Systems Ltd. is a multi-trade mechanical contractor that focuses on the industrial, commercial, and institutional markets. With over 40 years of experience, Nutemp has evolved into a vertically integrated, industry-leading mechanical organization in southern Ontario. **We are currently seeking a Customer Service Coordinator** to champion...

  • Customer Service Representative/coordinator

    2 weeks ago

    Mississauga, Canada CBI Health Full time

    **Full time Customer Service Representative/Coordinator - Mississauga (In-person role in our Mississauga office from Monday to Friday 8:30 am to 4:30 pm)** We are currently seeking a Customer Service Representative/Coordinator for the Personal Support Service and Private Services Program. As a Customer Service Representative you’ll be part of a team...

  • Customer Service Representative/coordinator

    2 weeks ago

    Mississauga, Canada CBI Health Full time

    **Full time Customer Service Representative/Coordinator - Mississauga (In-person role in our Mississauga office from Monday to Friday 8:30 am to 4:30 pm)** We are currently seeking a Customer Service Representative/Coordinator for the Personal Support Service and Private Services Program. As a Customer Service Representative you’ll be part of a team...

  • Warehouse Coordinator

    1 week ago

    Mississauga, Canada Delmar International Inc. Full time

    **Mandate**: Reporting to the Warehouse Supervisor, the **Warehouse Coordinator (Customer Service Representative)** will act as the primary contact for assigned customer accounts in the Warehouse. The Warehouse Coordinator will support warehouse operations by providing timely and efficient service to all customer inquiries. **Additional responsibilities...

  • Customer Services Coordinator

    4 weeks ago

    Mississauga, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Customer Care Demand Planner

    5 days ago

    Mississauga, Canada Epiroc Customer Center Full time

    **Functional Area**: Supply Chain **Country/Region**: Canada **Company Name**: Epiroc Canada Inc. **Date of Posting**: April/4/2024 **United. Inspired. **Performance unites us, innovation inspires us, and commitment drives us to keep moving forward. **We succeed in our core business because we are passionate innovators with courage to change.** With...

  • Customer Service

    1 week ago

    Mississauga, Canada Delmar International Inc. Full time

    **Mandate**: Reporting to the Warehouse Supervisor, the **Customer Service Representative** will act as the primary contact for assigned customer accounts in the Warehouse. The Customer Service Representative will support warehouse operations by providing timely and efficient service to all customer inquiries. **Additional responsibilities include, but are...

  • Customer Service Coordinator, Facilities Services

    1 month ago

    Mississauga, Canada EllisDon Corporation Full time

    EllisDon is committed to being the safest general contractor. As part of our vaccine directive, we require employees to be fully vaccinated, or in the process of receiving the vaccine against COVID-19. Should you have any additional questions related to our vaccine directive as you move forward in the hiring process, please discuss this with our People &...

  • Logistics Coordinator/customer Service

    1 month ago

    Mississauga, Canada Lorama Group Full time

    **Lorama Group Inc.** Founded in 1977, Lorama Group Inc. is a 100% Canadian owned manufacturer and distributor for the paints and coatings industry. We specialize in the distribution, research, development and manufacturing of sustainable raw materials and colour technology solutions. Lorama Group values our employees as the key to our ongoing success. We...

  • Service Coordinator

    2 weeks ago

    Mississauga, ON, Canada Saint Elizabeth Full time

    We are hiring a Full-Time Service Coordinator (floating position working out of our clinic coverage, after hours, weekends etc) The Service Coordinator will work at our Brampton Clinic located in Downtown Brampt on at 36 Vodden Street E. and 6745 Century Avenue, Mississauga, dependent on the requirement of the shift. Provide schedule planning...

  • Customer Service Coordinator

    1 week ago

    Mississauga, ON, Canada Echelon 56 Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Service Coordinator (Bilingual) Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club...

  • Service Coordinator

    1 month ago

    Mississauga, Canada Wilcox Door Service Inc. Full time

    **ABOUT WILCOX DOOR SERVICE** Wilcox Door Service Inc., a certified Aboriginal-owned business, is the industry leader in supplying, installing and servicing overhead doors, docks and gate solutions for commercial and industrial facilities since 1912. Our innovative and “green” solutions help customers cut operating & energy costs, minimize downtime, and...

  • Order Fulfillment Specialist

    1 month ago

    Mississauga, Canada Epiroc Customer Center Full time

    The Order Fulfillment Specialist will be an official resource for the Canadian Order Fulfillment Team. This position will be responsible for Supply Chain related tasks such as open order reporting to customers, expediting where available and working with regional and global colleagues to resolve late orders and order issues. RESPONSIBILITIES: - Maintain...

  • 3pl Customer Service Coordinator

    4 weeks ago

    Mississauga, Canada Radiant Canada Full time

    Radiant offers a complete range of industry-leading transportation and warehousing solutions to businesses around the globe by leveraging our extensive network of carrier partners across all modes. Radiant provides customized logistics solutions that create value and increase profitability for our customers. Radiant Canada is a learning environment in which...

  • Order Fulfillment Specialist

    1 month ago

    Mississauga, Canada Epiroc Customer Center Full time

    **Order Fulfillment Specialist - Mississauga, ON** **Order Fulfillment Specialist** The Order Fulfillment Specialist will be an official resource for the Canadian Order Fulfillment Team. This position will be responsible for Supply Chain related tasks such as open order reporting to customers, expediting where available and working with regional and global...

  • Customer Service Coordinator

    4 weeks ago

    Mississauga, Canada Furlani Foods Corporation Full time

    **PURPOSE STATEMENT**: The objective of the position is to interact with customers and to provide information in response to inquiries about orders and products. Efficiently and accurately process orders with correct lead time. Ensure that the customer receives orders in full and on time, and coordinate with other departments to resolve issues. **KEY...

  • Accounting & Client Relations Coordinator

    1 month ago

    Mississauga, Canada Service Plus Aquatics Inc Full time

    **_Service Plus Aquatics Inc. is a rapidly-expanding, progressive corporation, devoted to providing exceptional service to the commercial recreational aquatic industry. Established in 1989, we are known for our leadership in design/build services, restoration and repair, and facility management, specializing in LEED design. Dedication, on-going training and...

  • Customer Service Coordinator

    1 month ago

    Mississauga, Canada Echelon Insurance Full time

    **About Us**: **Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions...

  • Customer Service Coordinator

    1 month ago

    Mississauga, Canada City of Mississauga Full time

    Req ID: 23104 Vacancy Type: Permanent Number of Positions: 1 Closing Date: 03/14/2023 **Job Summary**: **Duties and Responsibilities**: - Supervision of part time staff (licensed servers, event supervisors, cashiers) including recruiting, scheduling, training, supervising, evaluating as well as day to day functional guidance - Ensure appropriate...