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Cisco Voice Level 3 engineer

4 months ago

Montreal, Canada eTeam Full time

Job title:- Cisco Voice Level 3 engineer

Location:- Montreal, QC

Duration:- 12 months

Job Description


Duties in scope

  • Level 3 BAU support of Call manager, Unity Voicemail and Unified Call Center Express
  • Active participation in the upgrade of the above-mentioned systems to version 14.1, incl. planning, upgrading and testing.
  • Active participating in the planning for upgrading to version 15 for the above systems
  • Level 3 troubleshooting of those systems
  • Working with the vendor Cisco in case of issues
  • Documenting and/or updating documentation of the above
  • Cisco video server configuration/maintenance (VCS and Expressway)
  • Not mandatory skills, but preferred would be experience with in configuration and operation/maintenance of Oracle Session Border Controller(SBC) and Oracle Enterprise Communication Broker (ECB) Oracle Enterprise Operations Monitor
  • Integration of PSTN telephone with TEAMS
  • Vitec (formerly Exterity) IPTV solution


Key Competencies

  • Strong team player
  • Strong communication and documentation skills
  • At least 5 years’ experience as a level 3 engineer in the above-mentioned products
  • Can work independently


Skills, Knowledge and Experience

  • In depth knowledge of Cisco Voice infrastructure, incl. Voice Gatewyas
  • In depth knowledge of Cisco Call manager, esp. version 12 and above
  • Good working knowledge of Unity and UCCx
  • Working knowledge of Oracle SBC and ECB preferable
  • Working knowledge of Cisco Video servers (VCS and Expressway) and Cisco Video endpoints