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Global Inside Sales Manager
4 months ago
Global Inside Sales Manager
Markham, ON | On-site
The opportunity:
Our client is a rapidly growing international manufacturer and leader in their industry. Their people play a pivotal role in shaping their business and their customer-focused culture encourages an ownership mindset, continuous improvement and career development.
They are seeking a Global Inside Sales Manager to oversee and improve customer and sales operations on a global scale.
The Manager will lead a team to implement strategies to enhance customer satisfaction and will collaborate with cross-functional teams to ensure a seamless customer experience.
This is a tremendous career opportunity for a strong leader with a global, customer-centric and strategic mindset. The ideal candidate has a background in engineering or manufacturing and has proven success working in large, global organizations.
Role Responsibilities:
- Lead, inspire, and manage a global team of customer service representatives to ensure high performance and a customer-focused culture, encouraging continuous learning and development.
- Develop and implement strategies to enhance the overall customer experience, from order placement to post-sales support.
- Oversee and manage the day-to-day Global Customer Service team activities including resolving all the customer escalations.
- Analyze customer feedback and metrics to identify areas for improvement and implement corrective actions.
- Streamline and optimize customer service processes to improve efficiency and effectiveness.
- Work closely with other departments, such as logistics, sales, and product development, to ensure seamless coordination and communication.
- Collaborate with regional customer service teams to ensure consistency in service standards across different markets.
- Stay informed about regional differences and customer expectations to tailor service strategies accordingly.
- Evaluate and implement customer service technologies to improve communication, response times, and overall service quality.
- Establish and monitor key performance indicators (KPIs) to measure and report on the effectiveness of customer service operations.
- Prepare regular reports for senior management, highlighting trends, successes, and areas for improvement.
Qualifications:
- A degree in business or engineering.
- Proven experience in a global customer or sales management role preferably within the manufacturing industry, working for a large international company.
- Strong leadership skills with a track record of successfully managing and developing high-performance teams.
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to use data-driven insights to improve processes.
- Familiarity with CRM systems and customer service technologies.
- Willingness to travel internationally as needed.
- 5-7 years of directly related experience.
