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Manager, Inside Sales

2 months ago

Markham, Canada Nexans Full time

ONBOARDING YOU TO THE COMPANY

At Nexans our global vision is to electrify the future. At Distribution & Usages business group, this means providing reliable cabling systems and smart energy solutions, including power accessories, to make buildings and power networks more efficient, more people-oriented, and more sustainable.

Nexans recognizes the differences that make each employee valuable and unique. Diversity is key to performance and to our global ambition to lead the world in the energy transition towards a sustainable planet. This we know from experience. All differences are appreciated and respected at Nexans. As a result, you will be an active part of a multinational organization where we cultivate the culture of sharing your unique point of view. This is why we encourage diversity in our recruitment - Bring yours to Nexans, it is welcome

WHY NEXANS? / WHO ARE WE?

For over a century, Nexans has played a crucial role in the electrification of the planet. With around 28,000 people in 42 countries, the Group is leading the charge to the new world of electrification: safer, sustainable, renewable, decarbonized, and accessible to everyone.

WELCOMING YOU TO THE TEAM

Our story starts in 1911, manufacturing cables to support the distribution of power generated from Niagara Falls. Nexans has proudly contributed to Canada's growth. We have been involved in many of Canada's most ambitious projects; from dams, bridges, energy transmission and distribution to railroads and transportation. We are a vertically integrated manufacturer and our products are made at facilities located in Quebec, Ontario, and Saskatchewan.

GETTING TO KNOW YOUR ROLE

The Inside Sales Manager leads the inside sales activities in the North American market with the goal of delivering best-in-class customer experience. This position is responsible for leveraging new technologies, systems, methods, and processes to ensure that Nexans is benchmarked both within Nexans and against other similar B2B environments. This position reports directly to the Director of Sales.

HOW YOU MAKE AN IMPACT

When working as the Inside Sales Service Manager, you will have the following operational responsibilities:

  • Develop, implement, and maintain a roadmap to continue to evolve Nexans inside sales and commercial support systems.
  • Responsible for developing the established budget, objectives, and policies.
  • Responsible for the development and use of Key Performance Indicators as they relate to customer & employee engagement and operational efficiency.
  • Work directly and closely with Key Accounts to ensure that customer satisfaction and ease of doing business remain at the center of our external priorities. Develop, monitor, and implement plans and actions to maintain and improve.
  • Play a key role in the execution of the overall account approach and selling strategies to maintain critical business relationships with existing accounts and the creation of new business opportunities.
  • Analyze business performance and deliver recommendations to drive sales growth by using keen knowledge of the market and customer needs.
  • Promote interdepartmental alignment and cooperation to provide best-in-class customer experience, employee engagement, and ensure profitability and cash management are aligned and optimized while working effectively and efficiently as a team.
  • Responsible for Commercial processes as required by ISO9001 and Nexans Internal Audit. Keep abreast of Nexans’ systems, policies, procedures, and product knowledge as well as the company’s operation, with respect to plant, warehouse logistics, and corporate office initiatives.
  • Assist in the recruiting, training, and development of employees to meet the emerging needs of the business.
  • Provide mentoring and coaching and set performance goals.
  • Manage the SAP governance and accountability sales function.
  • Sponsor and/or lead the development of IT Requests related to commercial functions ensuring constant prioritization and advocating for resourcing.
  • Support in the development and execution of the S&OP activities.

HOW DO I QUALIFY?

  • Bachelor's Degree or equivalent experience.
  • A minimum of 5 - 7 years of business management/operational responsibilities within a B2B environment leading to a substantial understanding of B2B sales and marketing processes and how it relates to the overall objectives of the company.
  • Previous experience managing a large team of sales professionals.
  • Technical proficiency in SAP, Microsoft Office (Excel, PowerPoint, Word), and other common platforms.
  • Proven business management and operational experience and skills supporting the ability to work both strategically and operationally while handling several projects and priorities.
  • Demonstrated success in understanding complex operations and executing process improvement frameworks.
  • Preference to utilize benchmarking with demonstrated ability to think analytically with general business acumen; strong planning, project management, change management, and communication skills critical to success.
  • Strong grasp of Digital technology and how it can support and accelerate business objectives and improve results.
  • Excellent communication and negotiation skills.
  • Strong interpersonal and teamwork skills.
  • Results-oriented, self-starter, and highly motivated.
  • Bilingual (English and French) is an asset.

OUR GROWTH CULTURE

Among our employees, we share the same values - we are pioneers of the energy transition, dedicated to delivering to the highest standards of performance, united to achieve our ambitious goal.

At the individual level, our growth culture is built on trust and collaboration. We wish to welcome you as a valuable member of our team. To enable impact, we believe in autonomy at the local level while we encourage knowledge sharing within our global engineering competence.

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