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Sales And Service Specialist
4 months ago
Are you ready to take your career to the next level? CFR Engines, Inc. is a leading manufacturer known for its commitment to innovation, quality, and excellence in the petroleum fuel testing sector. We take pride in our cutting-edge technology and dedication to delivering top-notch products to our customers worldwide. As we continue to expand, we are seeking a highly skilled and motivated Sales & Service Specialist to join our team in Canada
As a Sales & Service Specialist, you'll be an integral part of our team, responsible for technically assisting in troubleshooting and failure analysis and championing all aspects of service repairs to meet the customer’s satisfaction while onsite. Join us and be part of a company where innovation thrives alongside tradition as we go above and beyond every day to meet the evolving needs of our industry.
Why CFR Engines?
At CFR, we believe in fostering a culture where every team member feels valued, supported, and inspired to thrive. When you join CFR you can expect to receive a competitive compensation, a flexible schedule, and a collaborative work environment with a flexible work schedule.
Key Responsibilities:
Develop a thorough knowledge of all mechanical, electrical and software aspects and theory of CFR products.
Develop a fundamental ability to apply this knowledge in troubleshooting, problem solving and basic training of end-users and distributors without on-site guidance.
Proactively assist Engineering with current and new product development and field testing (setup, organization, and execution).
Provide input to Technical Training Manager for existing and new products.
Proactively support Engineering, Commercial and Service with product voice of customer (VOC) activity, new product training, technical sales, and upselling strategies to be applied.
Assist in developing new service offerings using the use of kits, products, tools, and service programs.
Promptly coordinate and assume the responsibility to ensure closure of customer service-related issues via email or site visits.
Submit detailed reports concerning inspections, service work, start-ups, failure analysis, and regional activities; update issues by using CRM.
Provide input on technical publications such as service bulletin’s, O&M, installation, part catalogs and new product manuals and ensure customer circulation and understanding.
Quote and provide service assistance through supporting all users.
Remain current and develop a base level of proficiency on all industry standards (e.g., ASTM)
What We're Looking For:
Education & Experience: Associates degree or equivalent from an accredited college or technical school; or 2 to 4 years related technical service, refining, mechanical and/or training experience.
Travel: Ability to travel domestically and internationally 75%.
Mechanical Aptitude: Understanding of mechanical and electrical concepts with an ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Problem Resolution: Identify and resolve problems in a timely manner; develop alternative solutions as required.
Effective Communication: Ability to professionally communicate verbally, in writing, and over the phone and build relationships
Interpersonal Skills: Ability to effectively communicate and coordinate across organizational boundaries
Multitasking: Ability to work under pressure, prioritize tasks to changing priorities, and make decisions in a fast-paced and complex environment
Analytical: Strong analytical, critical thinking, problem solving, and personal organization skills.
If you’re looking for a collaborative role where you are encouraged to grow, we want to hear from you Apply today to become a Sales & Service Specialist at CFR and start a fulfilling career journey at a leader in the oil and gas industry.
Join a team where productivity meets accountability, commitment drives success, and excellence is our standard
