Temporary Full Time Summer Camp Administrative Assistant

3 weeks ago


Ajax, Canada The Corporation of the Town of Ajax Full time

The Town of Ajax, situated on the northern shore of Lake Ontario, is an innovative municipal sector leader that provides a variety of services to one of the fastest growing communities in Ontario. With over 130,000 residents, Ajax's rich heritage and culturally diverse community make it a great place to work and live.

Summer Camp Administrative Assistant - Temporary Full Time (3-month contract)

Reporting to the Community Recreation Coordinator, the Summer Camp Administrative Assistant supports the needs of the Summer Camp operations by acting as the main point of contact for in-person, telephone and email inquiries (camp information, registration, etc.) This position performs numerous administrative and customer service-related tasks in a timely manner, in adherence to Customer Service standards and according to Department policies and procedures. 

Key Duties

Provide excellent customer service and detailed information regarding all camp programs, services, and facilities; either in-person, via email, or over the telephone. Support the needs of Summer Camp operations by acting as the main point of contact for telephone and email inquiries (camp information, registration, etc.). Ensure registration data is complete and accurate; contacting registrants to obtain missing registration information and correcting registration errors. Receive customer feedback, resolve concerns immediately where possible, or refer the customer to the appropriate person. Provide pertinent information to camp staff, Community Recreation Coordinator, Customer Service Representatives, etc. Revise and distribute weekly camp packages to the camp Supervisors. Create weekly camp letters for all camps including theme days, special events, and relevant allergy information. Work with the Recreation Software Analyst and Community Recreation Coordinator to create new work instructions for Summer Camps using ActiveNet.  Update the Summer Camp Hotline daily and respond to requests in a timely manner. Must be able to work from Tuesday June 18th, 2024 – Friday September 6th, 2024. Must be able to work flexible shifts between 7:00 a.m. and 5:00 p.m. (Monday – Friday); 35 hours per week. May be required to work weekends (Sundays). 

Qualifications/Skills

Completion of Grade 12 high school diploma. Minimum 2 years of experience working in a customer service or a municipal/community centre setting. Proficient computer skills in Microsoft Office (Word, Excel and Outlook). Current Standard First Aid with CPR C certification. Excellent communication, interpersonal and customer service skills are required. Able to communicate with diverse groups in various situations and maintain confidentiality with sensitive matters. Able to provide a Criminal Reference check with Vulnerable Sector screening dated within the last six months that is satisfactory to the Town.

Nice to Have

Working knowledge of ActiveNet software is considered an asset. 

What is Offered to Staff

Rate of Pay: $30.80 - $33.48 per hour Hours of Work: This 3-month contract is a non-union position that works 35 hours per week.The hours of work are Monday to Friday, various shifts between 7:00 a.m. - 5:00 p.m. May be required to work weekends (Sundays). Town Perks: The Town offers part-time staff access to an Employee & Family Assistance Program, Health & Wellness Program, Town of Ajax Fitness Centre Combo Membership and a defined pension plan (OMERS pension). 

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