Level 2/3 Desktop Support Technician

2 days ago

Montreal, Canada Axelon Services Corporation Full time
Job Title : Level 2/3 Desktop Support Technician
Montreal QC
12 Months Contract
Hybrid Mode

Position Description:
Top Thinks Looking for
  • Level 2/3 Desktop Support Technician
  • Good communication skills
  • Basic PowerShell, Script or some one who is interested to learn
  • 3 rounds of interview
  • Nice to have finance back ground
  • CCNA desirable

The candidate will be Level 2/3 Desktop Support Technician for the Wealth Management Technology Desktop Operation and Escalation Team. The candidate will be responsible for managing senior escalations, deep dive analysis of branch environment, white glove service, onsite support, project activities, and technical solution deployments.

Executive Summary: The DOE (Desktop Operations and Escalations) Team manages escalations of a technical nature from various clients (DSS, SDM, Service Desk, and Senior IT and Business Managers). They are considered Level 2/3 within the workplace support services internal support structure and require both a high level of technical acumen combined with well-developed verbal and written interpersonal and communication skills.

Responsibilities:
- Day to day management of tickets, requests, and escalations from VIP users and Senior Managers both within IT and the business as well as for issues that are in-depth and chronic in nature.
- Senior Management Escalations - Advanced technical knowledge and business insight, handle escalations and specialized services
- Onsite Visits: Dedicated Senior L2 - L3 support on site at a branch to investigate and resolve an issue.
- Remote Support: Remote support for users working from home, resolving issues with home systems and personal devices, cabling, network equipment, service provider engagement.
- Branch Analysis: Deep dive investigation into latency issues and chronic problems in a branch
- White Glove Service: Bundled service package of all services for an extended amount of time plus in-depth troubleshooting.
- Knowledge Management Process - Review and validate technical documentation and provide general feedback to improve the knowledge repository and overall process.
- Problem Management participation identify issues in the environment escalated from within Wealth Management and ISG.
- Participation in on-call team rotations - Off Hours Support runs from 5:00pm EST to 7:00am EST and weekends. Off Hours Support is to cover specific tiers, ED's and above and/or silver, gold tiers, and President/ Chairman's club end-users
- Project Participation: Providing project and status reporting for projects where DOE participation is needed. Attending meetings, outage bridges and managing any workflow back to the team.

Required skills:
- A minimum of 5-7 years of progressive level II Desktop, Server, and Network support or related experience
- Microsoft certifications: MCP/MCSA/MOS/MCSE and/or MS-365/Azure, Cisco CCNA desirable
- Excellent knowledge of Windows 7/10 environment
- Prior knowledge of VMware and Citrix
- Familiarity with PowerShell, VBScript, JavaScript, HTML
- Intermediate Knowledge of MS Exchange/Messaging applications, including but not limited to Outlook, Skype, and MS teams
- Mac, iPad/iPhone support knowledge
- Knowledge of VPN infrastructure, troubleshooting of MS Direct-Access, AOVPN - Internet browser proxy experience

Nice to have:
- Cisco CCNA certification
- Intermediate knowledge of Network Architecture and Topologies/Network +
- Knowledge of monitoring tools for Network and Workstations, including but not limited to SevOne, Corvil, Extrahop, Splunk, Fiddller, Wireshark

  • Level 2/3 Desktop Support Specialist

    6 days ago

    Montreal, Quebec, Canada Axelon Services Corporation Full time

    Job Title: Level 2/3 Desktop Support TechnicianJob Type: Full-timeLocation: RemoteJob Description:Job SummaryThe Axelon Services Corporation is seeking a highly skilled Level 2/3 Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support and assistance to our clients, troubleshooting...

  • Level 2/3 Desktop Support Specialist

    6 days ago

    Montreal, Quebec, Canada Axelon Services Corporation Full time

    Job Title: Level 2/3 Desktop Support TechnicianJob Type: Full-timeLocation: RemoteJob Description:Job SummaryThe Axelon Services Corporation is seeking a highly skilled Level 2/3 Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support and assistance to our clients, troubleshooting...

  • Level 2/3 Desktop Support Specialist

    2 days ago

    Montreal, Quebec, Canada Axelon Services Corporation Full time

    Job SummaryAxelon Services Corporation is seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our clients, ensuring that their desktop systems and applications are running smoothly and efficiently.Key ResponsibilitiesTechnical Support:...

  • Level 2/3 Desktop Support Specialist

    2 days ago

    Montreal, Quebec, Canada Axelon Services Corporation Full time

    Job SummaryAxelon Services Corporation is seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our clients, ensuring that their desktop systems and applications are running smoothly and efficiently.Key ResponsibilitiesTechnical Support:...

  • Information Technology Desktop Support

    2 weeks ago

    Montreal, Canada Universal Support Systems Ltd Full time

    LEVEL 1-2 DESKTOP/TECHNICAL SUPPORT CONTRACT ROLE LOCATION- MONTREAL QUE. on site BILINGUAL(FRENCH/ENGLISH)..MANDATORY ROLE HIGHLITES Provide 1st /2nd line technical support to INTERNAL(multiple corporate locations)/EXTERNAL(various retail locations) end user(s) Engage with C-level executives. sup

  • Technicien support Technique

    4 months ago

    Montreal, Canada CB Canada Full time

    Technicien support Technique (niveau 2/3)Dans le cadre de ses ententes avec ses différents clients, Procom est actuellement à la recherche d’un Technicien support Technique (niveau 2/3) pour une entreprise dans le domaine de l’investissement. Notre client est situé à Montréal.Description des tâches et responsabilités – Technicien support...

  • Bilingual Desktop Engineer

    5 days ago

    Montreal, Canada Leveragetek Full time

    LeverageTek is actively seeking a Bilingual Desktop Engineer for a 12-month contract with its Montreal-based customer.Work LocationThe successful candidate will be required to work on-site at the customer headquarters in Montreal, QC.Language RequirementsBilingual in French and English essential.Key TasksProvide Level 2 technical support to our clients' end...

  • Microsoft Desktop Support Specialist

    5 days ago

    Montreal, Quebec, Canada krg technology inc Full time

    Job SummaryWe are seeking a highly skilled Desktop Support Specialist to join our team at KRG Technology Inc. as a Microsoft Desktop Support Technician. The successful candidate will be responsible for providing exceptional technical support to our clients, ensuring seamless resolution of hardware, software, and network issues.Key ResponsibilitiesProvide...

  • Microsoft Desktop Support Specialist

    5 days ago

    Montreal, Quebec, Canada krg technology inc Full time

    Job SummaryWe are seeking a highly skilled Desktop Support Specialist to join our team at KRG Technology Inc. as a Microsoft Desktop Support Technician. The successful candidate will be responsible for providing exceptional technical support to our clients, ensuring seamless resolution of hardware, software, and network issues.Key ResponsibilitiesProvide...

  • Bilingual Desktop Engineer

    7 days ago

    Montreal, Canada LeverageTek IT Solutions Full time

    LeverageTek is actively seeking a Bilingual Desktop Engineer for a 12-month contract with its Montreal-based customer.Work LocationThe successful candidate will be required to work on-site at the customer headquarters in Montreal, QC.Language RequirementsBilingual in French and English essential.Key TasksProvide Level 2 technical support to our clients end...

  • Bilingual Desktop Engineer

    6 days ago

    Montreal, Canada LeverageTek IT Solutions Full time

    LeverageTek is actively seeking a Bilingual Desktop Engineer for a 12-month contract with its Montreal-based customer.Work LocationThe successful candidate will be required to work on-site at the customer headquarters in Montreal, QC.Language RequirementsBilingual in French and English essential.Key TasksProvide Level 2 technical support to our clients end...

  • Bilingual Desktop Engineer

    6 days ago

    Montreal, Canada LeverageTek IT Solutions Full time

    LeverageTek is actively seeking a Bilingual Desktop Engineer for a 12-month contract with its Montreal-based customer.Work LocationThe successful candidate will be required to work on-site at the customer headquarters in Montreal, QC.Language RequirementsBilingual in French and English essential.Key TasksProvide Level 2 technical support to our clients end...

  • Bilingual Desktop Engineer

    7 days ago

    Montreal, Canada LeverageTek IT Solutions Full time

    LeverageTek is actively seeking a Bilingual Desktop Engineer for a 12-month contract with its Montreal-based customer. Work Location The successful candidate will be required to work on-site at the customer headquarters in Montreal, QC. Language Requirements Bilingual in French and English essential. Key Tasks Provide Level 2 technical support to our...

  • Desktop Technician

    2 months ago

    Montreal, Canada PeopleToGo Full time

    Titre du poste: Technicien de bureau bilingue (2 postes)Type: Contrat de 2 mois (probabilité de prolongation)Lieu: 1000, place Jean-Paul-Riopelle, Montréal, QC, H2Z 2B3 (stationnement non inclus)Date de début: 12 août 2024Jours/Heures: du lundi au vendredi de 8h00 à 17h00 (Technicien 1) et de 15h00 à 22h00 (Technicien 2)Taux de rémunération: 28,00 $...

  • Desktop Technician

    2 months ago

    Montreal, Canada PeopleToGo Full time

    Titre du poste: Technicien de bureau bilingue (2 postes) Type: Contrat de 2 mois (probabilité de prolongation) Lieu: 1000, place Jean-Paul-Riopelle, Montréal, QC, H2Z 2B3 (stationnement non inclus) Date de début: 12 août 2024 Jours/Heures: du lundi au vendredi de 8h00 à 17h00 (Technicien 1) et de 15h00 à 22h00 (Technicien 2) Taux de rémunération:...

  • Desktop Support Specialist

    5 days ago

    Montreal, Quebec, Canada krg technology inc Full time

    Job SummaryWe are seeking a highly skilled Desktop Support Specialist to join our team at KRG Technology Inc. as a Technical Support Engineer. The successful candidate will be responsible for providing specialized hardware and software problem diagnosis and resolution for our customers.Key ResponsibilitiesProvide technical support for hardware, software, and...

  • Desktop Support Specialist

    5 days ago

    Montreal, Quebec, Canada krg technology inc Full time

    Job SummaryWe are seeking a highly skilled Desktop Support Specialist to join our team at KRG Technology Inc. as a Technical Support Engineer. The successful candidate will be responsible for providing specialized hardware and software problem diagnosis and resolution for our customers.Key ResponsibilitiesProvide technical support for hardware, software, and...

  • Technician, IT Support Level 2

    4 weeks ago

    Montreal, Canada Fed IT Full time

    Hello, I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions. I work on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure...

  • Technician, IT Support Level 2

    2 weeks ago

    Montreal, Canada Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure...

  • Technician, IT Support Level 2

    4 weeks ago

    Montreal, Canada Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure...