Technician, IT Support Level 2

3 months ago

Montreal, Canada Fed IT Full time

Hello,
I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.
I work on two types of recruitment: temporary and permanent.
All our consultants are IT experts who speak your language and work in your environment. We cover the IT, development, business intelligence and infrastructure professions.

I'm currently looking for a Level 1-2 Support Technician for my client in downtown Montreal. This is a permanent position, 100% on site.

Your tasks :

- Answer telephone calls from users of the company's various office automation tools;
- Guide users in the proper use of applications;
- Resolve first- and second-level problems by guiding users through the process, and document requests, incidents and solutions;
- Escalate and follow up on problem resolution;
- Manage equipment loans (laptops, internet keys and mobile printers);

Benefits :

- Competitive compensation;
- A health and wellness reimbursement program, an insurance plan that adapts to your needs, a telemedicine service and a generous retirement savings plan;
- A friendly work environment where the values of respect, openness, innovation, diversity, equity and inclusion are paramount;
- A culture and leaders who promote an excellent employee experience by prioritizing autonomy, recognition, collaboration and the development of full potential;
- Being part of a company that is committed to giving back to the community;
- Ergonomic, bright offices and a gym with equipment and sports classes available to all.

- College diploma (DEC) in computer science or related field;
- At least 4 years' experience in IT support;
- You are committed to excellent customer service, have good interpersonal skills and are able to communicate easily with a variety of people;
- You are fluent in both spoken and written French and English.
- You have a good knowledge of the Microsoft Office suite, Windows 11 and networking skills (an asset);
- You have good analytical and problem-solving skills;
- You're able to manage several tasks simultaneously, and you're discreet, courteous and a team player.

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