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Level 2/3 Desktop Support Specialist

2 months ago

Montreal, Quebec, Canada Axelon Services Corporation Full time
Job Summary

Axelon Services Corporation is seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our clients, ensuring that their desktop systems and applications are running smoothly and efficiently.

Key Responsibilities
  • Technical Support: Provide technical support and assistance to clients via phone, email, and in-person visits.
  • Desktop System Management: Manage and maintain desktop systems, including hardware, software, and network configurations.
  • Problem Resolution: Identify and resolve technical issues and problems in a timely and efficient manner.
  • Knowledge Management: Develop and maintain technical documentation and knowledge base to ensure that technical information is up-to-date and accessible.
  • Collaboration: Work closely with other technical teams and stakeholders to ensure that technical issues are resolved and that clients receive the best possible service.
Requirements
  • Education: Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience: Minimum of 5-7 years of progressive level II Desktop, Server, and Network support or related experience.
  • Skills: Excellent knowledge of Windows 7/10 environment, Microsoft certifications (MCP/MCSA/MOS/MCSE and/or MS-365/Azure), Cisco CCNA desirable, PowerShell, VBScript, JavaScript, HTML, Mac, iPad/iPhone support knowledge, VPN infrastructure, troubleshooting of MS Direct-Access, AOVPN - Internet browser proxy experience.
Preferred Qualifications
  • Certifications: Cisco CCNA certification, Intermediate knowledge of Network Architecture and Topologies/Network +.
  • Experience: Prior knowledge of VMware and Citrix, Familiarity with monitoring tools for Network and Workstations, including but not limited to SevOne, Corvil, Extrahop, Splunk, Fiddller, Wireshark.