Customer Success Representative
Found in: Talent CA C2 - 6 days ago
Customer Success Representative
Markham, ON, Canada Req #10458 Friday, April 12, 2024 Great companies start with great people Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs of commercial establishments and property managers. At Citron Hygiene, we have created a fun, inclusive, collaborative, and team-oriented culture. All departments work together to achieve company goals, with camaraderie and respect. We are completely committed to fostering a great culture because we value our internal talent and work hard on maintaining an environment that provides opportunity to those who seek it out.Reporting directly to the Head of Customer Success, the Customer Success Representative is critical as the first impression of Citron. This role includes helping to field customer calls, serve as a liaison between customers, service technicians, and sales representatives, and complete reviews and approvals of contracts. This role would assist customers in scheduling services and be the first point of contact to resolving concerns and work closely with Sales on their contracts review and approval. They must have excellent computer skills, good problem-solving ability, CRM (Sales Force) and superb communication and interpersonal skills. The position requires time on the phone, a good deal of patience and the ability to multi-task.
Key Responsibilities
Under the supervision of the Head of Customer Success, the duties and responsibilities of the Customer Success Representative include, but are not limited to, the following:
Receives, processes and verifies the accuracy of orders from customers utilizing the organization’s internal systems and customer purchase orders. Initiates required action for response to customer service requests. Process credit card information for online orders. Ensures and provides quality service to both internal and external customers. Responds professionally to all customer calls, providing exceptional resolution to customer issues and complaints, where required. Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues. Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports. Performs assigned system maintenance to various electronic order or customer files. Participates and provides expertise as a member of the customer service’s departmental team. The team's objectives are to develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department. Assisting to manage the service queue in Salesforce. Review, audit and approve Sales contracts Other duties as assigned.Knowledge and Experience
Essential
Proficiency in Microsoft Office and suite of programs. 2 -5 years of experience in a call centre environment Must be willing to work flexible hours between 8 a.m. and 8 p.m. on weekdays; Able to work on a computer for long periods of time;Desirable
Experience in retail or hospitality considered an asset. Experience with Salesforce will be considered an asset. Knowledge of the washroom or consumable industry markets. Outbound calling – soft selling skillsSkills Required
Ability to successfully navigate with all departments with tact and diplomacy. Outgoing personality. Ability to multitask. Strong in customer relations; and Excellent telephone skills It is required to spend long hours concentrating, which will require attention to detail and high levels of accuracy; It is required to meet a number of deadlines that can cause stress.-
Customer Success Representative
2 weeks ago
Markham, Canada Citron Hygiene Full timeGreat companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs...
-
Customer Success Representative
5 days ago
Markham, Canada Citron Hygiene Full timeGreat companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs...
-
Customer Success Representative
5 days ago
Markham, Canada Citron Hygiene Full timeGreat companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs...
-
Customer Success Representative
Found in: Jooble CA O C2 - 2 weeks ago
Markham, ON, Canada Citron Hygiene Full timeGreat companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the...
-
Customer Success Manager
Found in: Whatjobs CA C2 - 3 days ago
Markham, Canada Metergy Solutions Full timeRole: Client Success Manager Status: Full Time Reports to: Director, Client Management Division: Metergy Solutions, Inc. Location: Warden Office (Markham) The Client Success Manager role develops strong, positive, business-to-business relationships with a defined portfolio of clients. This is achieved through maintaining close client contact, understanding...
-
Customer Success Manager
Found in: Jooble CA O C2 - 4 days ago
Markham, ON, Canada Metergy Solutions Full timeRole: Client Success Manager Status: Full Time Reports to: Director, Client Management Division: Metergy Solutions, Inc. Location: Warden Office (Markham) The Client Success Manager role develops strong, positive, business-to-business relationships with a defined portfolio of clients. This is achieved through maintaining close client contact,...
-
Customer Success Manager
6 days ago
Markham, Canada Doxim Inc. Full timeDoxim is the customer communications and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate reliably and effectively,...
-
Customer Success Manager
6 days ago
Markham, Canada Doxim Inc. Full timeDoxim is the customer communications and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate reliably and effectively,...
-
Customer Success Manager
6 days ago
Markham, Canada Doxim Inc. Full timeDoxim is the customer communications and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate reliably and effectively,...
-
Customer Sales Representative
6 days ago
Markham, Canada Lumi Spa Cafe Full timeJob Overview: We are seeking a highly motivated Sales Representative to join our team. As a Sales Representative, you will be responsible for generating new business and maintaining relationships with existing clients. This is an excellent opportunity for someone who is passionate about sales and enjoys building connections with customers. **Duties**: -...
-
Customer Success Manager
Found in: Jooble CA O C2 - 7 days ago
Markham, ON, Canada Doxim Inc. Full timeDoxim is the customer communications and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate reliably and effectively,...
-
Bilingual Customer Retention Representative
2 days ago
Markham, Canada Honda Canada Full time**Job Description**: ***Please note this is a 12-month vacancy** ***Please note this is a fully remote role** Reporting to the Supervisor, Customer Retention Centre, the Customer Retention Representative (CRR) will assist customers and dealers to ensure HFS contracts are brought to a satisfactory conclusion. The CRR will encourage repeat business to...
-
Markham, Canada Honda Canada Full time**Job Description**: ***Please note this role is a fully remote, 12 month contract position** - Reporting to the Supervisor, Customer Retention Centre, the Customer Retention Representative (CRR) - will assist customers and dealers to ensure HFS contracts are brought to a satisfactory conclusion. The - CRR will encourage repeat business to increase Lifetime...
-
Customer Care Representative
6 days ago
Markham, Canada The Foray Group Full time**Position Title**:Customer Care Representative **Reports To**:Customer Care Manager **Hours of Work**:8:00 am - 4:00 pm, Monday - Friday **Who We Are** Wholesome Kids Catering is a leading catering company with a purpose to Nourish Lives. We provide healthy, delicious, child-friendly meals, and snacks to childcare centers and schools. Our caring,...
-
Customer Development Representative
7 days ago
Markham, Canada Remington Medical Equipment Ltd Full time**Customer Development** **Representative** **Position Summary** - Process online and telephone orders along with returns and exchanges - Identify sales and customer development opportunities with professional business customers in the medical industry (physiotherapy clinics, medical offices, hospitals, etc.) across Canada - Follow-up with warm inbound...
-
Customer Care Representative
Found in: Talent CA C2 - 6 days ago
Markham, Canada PET VALU Full timeDescription :Job SummaryReporting to the Manager of Customer Care, the Customer Care Representative will support Pet Valu’s Devoted Pet Lovers (customers), ACEs (store associates) and internal partners by receiving and responding to inquiries, compliments, and complaints via multiple communication channels such as but not limited to phone calls, emails,...
-
Client Service Representative
7 days ago
Markham, Canada Revitalize Marketing Full time_Revitalize Marketing_ seeks quality-focused and self-motivated **Client Service Representatives** who are eager to learn new skills, love interacting with people, and most importantly, want to provide world-class service to every customer! We are happy to offer an environment of professionalism, diversity, inclusion, and opportunity for career...
-
Customer Success Consultant
3 days ago
Markham, Canada Silver Chef Full time**Join our Team!** SilverChef is looking for a Bilingual Customer Success Consultant to join our Markham office! This role requires someone with a keen passion for personal development, and comes with hands-on training and development, an amazing work environment, and growth opportunities with an extremely driven and high-energy group. This opportunity is...
-
Customer Success Specialist
1 week ago
Markham, Canada H&W Development Corp. Full time**ROLE: CUSTOMER SUCCESS SPECIALIST** LOCATION: MARKHAM, ON (TTC available) TERM: 12 months Contract - Ability to interface with homeowners and communicate the Builder’s messages - Ability to compose professional written correspondence - Experience handling Customers of different age ranges, ethnicities - Ability to work well individually and in a team...
-
Sales Representative
2 days ago
Markham, Canada EnGenius Technologies Full time**Sales Representative** Job Description: The Sales Executive will be responsible for developing new channel business in IT networking products. The Sales Representative will assist end users, installers and resellers in product of selection and pre-sales questions of our products line. Responsibilities include, but not limited to: - Recruiting and...