Customer Success Specialist

4 weeks ago


Markham, Canada H&W Development Corp. Full time

**ROLE: CUSTOMER SUCCESS SPECIALIST**

LOCATION: MARKHAM, ON (TTC available)

TERM: 12 months Contract
- Ability to interface with homeowners and communicate the Builder’s messages
- Ability to compose professional written correspondence
- Experience handling Customers of different age ranges, ethnicities
- Ability to work well individually and in a team setting, demonstrating professionalism while reporting to the Customer Success Manager
- Computer literacy with Microsoft Suite, Adobe Acrobat, Google Workspace, Teams
- Technical Training provided on-the-job
- Hourly Wage $20-30 depending on experience
- Bonus structure applies
- Potential to transfer to long-term role

**Requirements**:

- Valid Driver’s License and access to vehicle or reliable transportation to Markham, ON
- Scheduled Hours 9am to 5pm, Monday to Friday
- Strong work ethic and ability to learn new skills on-the-job when necessary
- Strong communication skills, internal and external - written and verbal.
- Demonstrated ability to manage conflict and convey solutions for problem resolution
- Work in a fast-paced environment with tight deadlines
- Excellent phone demeanor
- Additional language skills are preferred

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: $20.00-$30.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Markham, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: One location

Expected start date: 2023-05-01



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