Customer Success Specialist
4 weeks ago
**ROLE: CUSTOMER SUCCESS SPECIALIST**
LOCATION: MARKHAM, ON (TTC available)
TERM: 12 months Contract
- Ability to interface with homeowners and communicate the Builder’s messages
- Ability to compose professional written correspondence
- Experience handling Customers of different age ranges, ethnicities
- Ability to work well individually and in a team setting, demonstrating professionalism while reporting to the Customer Success Manager
- Computer literacy with Microsoft Suite, Adobe Acrobat, Google Workspace, Teams
- Technical Training provided on-the-job
- Hourly Wage $20-30 depending on experience
- Bonus structure applies
- Potential to transfer to long-term role
**Requirements**:
- Valid Driver’s License and access to vehicle or reliable transportation to Markham, ON
- Scheduled Hours 9am to 5pm, Monday to Friday
- Strong work ethic and ability to learn new skills on-the-job when necessary
- Strong communication skills, internal and external - written and verbal.
- Demonstrated ability to manage conflict and convey solutions for problem resolution
- Work in a fast-paced environment with tight deadlines
- Excellent phone demeanor
- Additional language skills are preferred
**Job Type**: Fixed term contract
Contract length: 12 months
**Salary**: $20.00-$30.00 per hour
**Benefits**:
- Dental care
- Extended health care
- On-site parking
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Markham, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (required)
**Experience**:
- Customer service: 1 year (required)
Work Location: One location
Expected start date: 2023-05-01
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