Customer Success Manager

4 weeks ago

Markham ON, Canada Metergy Solutions Full time

Role: Client Success Manager

Status: Full Time

Reports to: Director, Client Management

Division: Metergy Solutions, Inc.

Location: Warden Office (Markham)

The Client Success Manager role develops strong, positive, business-to-business relationships with a defined portfolio of clients. This is achieved through maintaining close client contact, understanding the client’s needs, their strategic direction, and collaborating within Metergy to provide cross departmental support on client focused solutions. Success in this role requires excellent client service through proactive communication, facilitation of client requests, and working across Metergy to resolve inquires. The Client Management team acts as first point of contact for general inquires such as billing, products, scheduling, etc. for Landlords and Property Managers.

Accountabilities:

  • Support Metergy in the development and execution of account growth strategies
  • Provide tailored reports, project plans, and value added programs for the Client as required, with support from cross functional teams at Metergy
  • Follow up with clients on a regular basis to gauge satisfaction and offer assistance, where possible
  • Attend client meetings and represent Metergy as a subject matter expert
  • Ensure timely resolution of all inquiries
  • Collaborate to improve and document existing and new processes by discussing recommendations with internal and external stakeholders at various levels of respective organizations
  • Participate in special projects, initiatives, sales calls, and other opportunities, as assigned and ultimately,
  • Act as client advocate with all departments

Qualifications:

This position requires a highly motivated, customer-centric self-starter with:

  • University/College preferred or equivalent work experience in related field
  • Minimum of 5 years’ experience in a customer service role with a business-to-business focus
  • Account Manager experience in a B2B environment is a plus
  • Effective executive presence
  • Excellent written and verbal skills
  • Ability to prioritize, solve, and where appropriate, escalate challenges or opportunities
  • Strong decision making and analytical skills
  • Proficiency with MS Office, specifically Word, Excel and PowerPoint
  • Exposure with CRM databases (Salesforce and CC&B, etc.) is an asset

About Metergy Solutions Inc. (“Metergy”)

As one of North America’s most experienced submetering providers, we’ve brought turnkey solutions to our clients for over 15 years. We help our customers effectively manage their utility consumption as we supply, install and remotely read electricity, water and thermal submeters across a fleet of over 700,000 total meter points. Across all building types, retrofit or new construction, we have the knowledge, equipment and staff to deliver a comprehensive solution from design to implementation to billing. We are focused on maintaining strong customer relationships and value team collaboration to achieve our goals. For more information about Metergy, please visit us online

Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Our Mission

Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption.

Metergy’s recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.

  • Customer Success Manager

    4 weeks ago

    Markham, ON, Canada Doxim Inc. Full time

    Doxim is the customer communications and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate reliably and effectively,...

  • Customer Success Manager

    4 weeks ago

    Markham, Canada Doxim Inc. Full time

    Doxim is the customer communications and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate reliably and effectively,...

  • Customer Success Manager

    4 weeks ago

    Markham, Canada Doxim Inc. Full time

    Doxim is the customer communications and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate reliably and effectively,...

  • Customer Success Manager

    4 weeks ago

    Markham, Canada Doxim Inc. Full time

    Doxim is the customer communications and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate reliably and effectively,...

  • Customer Success Manager

    1 day ago

    Markham, Canada Robert Half Full time

    We have an excellent opportunity for a motivated Customer Success Manager! If you are a customer service professional who is passionate about optimizing client experiences and elevating customer relationships and thrives in a fast-paced environment, then we have the position for you. This role involves working in a high-volume environment, managing customer...

  • Customer Success Manager

    3 weeks ago

    Markham, Canada Metergy Solutions Full time

    Role: Client Success Manager Status: Full Time Reports to: Director, Client Management Division: Metergy Solutions, Inc. Location: Warden Office (Markham) The Client Success Manager role develops strong, positive, business-to-business relationships with a defined portfolio of clients. This is achieved through maintaining close client contact, understanding...

  • Global Customer Success Manager

    4 days ago

    Markham, Canada South End Partners Full time

    Global Customer Success ManagerMarkham, ON | On-siteThe opportunity: Our client is a rapidly growing international manufacturer and leader in their industry. Their people play a pivotal role in shaping their business and their customer-focused culture encourages an ownership mindset, continuous improvement and career development.They are seeking a Global...

  • Global Customer Success Manager

    2 days ago

    Markham, Canada South End Partners Full time

    Global Customer Success Manager Markham, ON | On-siteThe opportunity: Our client is a rapidly growing international manufacturer and leader in their industry. Their people play a pivotal role in shaping their business and their customer-focused culture encourages an ownership mindset, continuous improvement and career development.They are seeking a Global...

  • Global Customer Success Manager

    3 days ago

    Markham, Canada South End Partners Full time

    Global Customer Success ManagerMarkham, ON | On-site The opportunity: Our client is a rapidly growing international manufacturer and leader in their industry. Their people play a pivotal role in shaping their business and their customer-focused culture encourages an ownership mindset, continuous improvement and career development.They are seeking a Global...

  • Global Customer Success Manager

    3 days ago

    Markham, Canada South End Partners Full time

    Global Customer Success Manager Markham, ON | On-site  The opportunity:  Our client is a rapidly growing international manufacturer and leader in their industry. Their people play a pivotal role in shaping their business and their customer-focused culture encourages an ownership mindset, continuous improvement and career development. They are seeking a...

  • Global Customer Success Manager

    4 days ago

    Markham, Canada South End Partners Full time

    Global Customer Success ManagerMarkham, ON | On-site The opportunity: Our client is a rapidly growing international manufacturer and leader in their industry. Their people play a pivotal role in shaping their business and their customer-focused culture encourages an ownership mindset, continuous improvement and career development.They are seeking a Global...

  • Customer Success Representative

    1 week ago

    Markham, ON, Canada Citron Talent Acquisition Team Full time

    Great companies start with great people! Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the...

  • Customer Success Manager

    1 week ago

    Ottawa, ON, Canada D&A Business Management Solutions Full time

    Company Description D&A Business Management Solutions is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. The company focuses on Mid-market solutions, specializing in Accounting, Customer Relationship Management (CRM), and Human Resources...

  • Customer Success Manager

    2 weeks ago

    Ottawa, ON, Canada D&A Business Management Solutions Full time

    Company Description D&A Business Management Solutions is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. The company focuses on Mid-market solutions, specializing in Accounting, Customer Relationship Management (CRM), and Human Resources...

  • Customer Success Manager

    60 minutes ago

    Toronto, ON, Canada SysAid Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. At...

  • Customer Success Manager

    60 minutes ago

    Toronto, ON, Canada SysAid Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...

  • Customer Success Manager

    1 week ago

    Ottawa, ON, Canada EightSix Network Inc Full time

    D&A Business Management Solutions is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. With over 400 client companies across Canada, D&A is the top provider of Sage and Acumatica in Canada. The company focuses on Mid-market solutions,...

  • Customer Success Manager

    2 weeks ago

    Ottawa, ON, Canada D&A Business Management Solutions Full time

    Company Description D&A Business Management Solutions is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. With over 400 client companies across Canada, D&A is the top provider of Sage and Acumatica in Canada. The company focuses on...

  • Customer Success Manager

    6 days ago

    Markham, Canada Metergy Solutions Full time

    Role: Client Success Manager Status: Full Time Reports to: Director, Client Management Division: Metergy Solutions, Inc. Location: Warden Office (Markham) The Client Success Manager role develops strong, positive, business-to-business relationships with a defined portfolio of clients. This is achie

  • Customer Success Manager

    1 week ago

    Toronto, ON, Canada Burroughs, Inc. Full time

    Customer Success Manager Job Summary: The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs are members of the...