Customer Development Representative

4 weeks ago

Markham, Canada Remington Medical Equipment Ltd Full time

**Customer Development** **Representative**

**Position Summary**
- Process online and telephone orders along with returns and exchanges
- Identify sales and customer development opportunities with professional business customers in the medical industry (physiotherapy clinics, medical offices, hospitals, etc.) across Canada
- Follow-up with warm inbound leads and cold call prospective business accounts
- Use sales software to track sales pipeline, update existing CRM data and log activities
- Schedule introductory meetings and product demonstrations with prospective customers
- Achieve assigned monthly quotas and KPI targets

**Key Duties & Responsibilities**
- Collaborate with the sales team to develop and implement appropriate prospect communication plans
- Nurture customer relationships and follow-up with opportunities as a trusted advisor
- Log contact activity, records notes, and pricing information
- Create quotes and convert into sales orders
- Listen to customers, understand their needs, and resolve customer issues by addressing escalations in a timely manner

**Education & Experience**
- Passionate about personal learning, training and ongoing development
- Working knowledge of Microsoft Office suite
- Excellent oral and written communication skills, French is an asset
- Previous healthcare sector experience is an asset
- 2 years of Customer Service and Sales experience

**Work Benefits**
- Dental, vision care and extended health care benefits after probationary period
- Matching RRSP contributions after 1 year of service
- Employee discounts to our products and services
- Leadership development, Mentorship and Coaching programs
- Summer Hours: Shortened work week from July 1st - August 31st
- Two weeks of paid vacation

**About the Company**:
Remington Medical is committed to providing quality Canadian approved medical products and services that will help people to get better, faster and then stay well.

OUR CORE VALUES
- Respect for every individual
- Encouragement of initiative and creativity
- Excellence in everything we do

Remington Medical truly cares about every person that we have the fortune of coming into contact with. We show that care, by working with healthcare and wellness professionals to intimately understand their needs and then provide the products, tools and equipment that is required for their patients and clients to have positive outcomes which are sustained for the long term. We bring to the market products that treat, heal and help people from all walks of life return to their lives; their communities; their teams; and their passions; faster, stronger and healthier than they were. We push our suppliers from around the world to bring the best, most cutting-edge technologies to market so that we can have the honour of getting people healthier faster. We provide solutions, we provide options, we provide hope.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Markham, ON L3R 9T2: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have any experience within the healthcare industry? (ex. Medicine, Physiotherapy, Biology, Kinesiology)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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