End User Service Administrator

3 weeks ago

Markham, Canada PET VALU Full time

Description

:

Job Summary 
Pet Valu Canada is seeking an End User Services Administrator. The End User Services Administrator is responsible for implementing, configuring, and supporting technology solutions across the organization with a focus on Microsoft Intune and Teams as well as automation and reporting systems. They will work closely with various teams to ensure directory information is accurate and that user compliance standards are enforced.

This individual will play a vital role in the day-to-day experience of our workforce by ensuring that key tool sets are up-to-date and their efficiencies are regularly reviewed. 

Essential Duties and Responsibilities

Safety:

Make the physical and mental safety of myself, my team, other ACEs and Devoted Pet Lovers a top priority.Ensure an inclusive environment for my team, other ACEs and Devoted Pet Lovers to feel safe asking questions without judgement.Follow all safety requirements of my role to ensure a safe workplace for myself and my team.

Compassion:

Work collaboratively with business partners to ensure key initiatives drive results and obtain financial objectives by providing meaningful, proactive technical analysis and supportProvide leadership and direction to the team by fostering a high-performance team environment that instills best practices and skills, critical and strategic thinking and pro-active problem-solving.

Expertise:

Ensures that internal controls are used to mitigate risks around user experiences through system best practicesUnderstanding the business needs and defining solutions to provide new technological opportunities for the business.Provide accurate and timely recommendations to management for decision making purposes by analyzing current systems and processes to understand the system

Efficiency:

Review and audit processes and procedures to align efficienciesImprove the Technology process and through analytics, automation and continuous improvement of processesRollout and Administrate Intune services including application deployment, jumpstart, out-of-box policies, MDM for Android and Apple devices, and security hardening policies.Server as the primary administrator for Microsoft Intune, responsible for managing and maintaining Intune infrastructure and configurations.Package applications efficiently and effectively for deployment through Intune, ensuring compatibility and seamless integration with existing systems.Implement security measures within Intune to safeguard organizational data and ensure compliance with regulatory standards.Provide technical support and troubleshooting assistance to resolve issues related to Intune configurations, policies, and deployments.Administer telecom services through Teams and Intune while coordinating with vendors as appropriate.Provide level 1 support for Access Control and CCTV systems along with vendor escalation and managementWork closely with IT Security to support user access reviews and drive cleanup and alignment initiatives.Review support ticket analytics and user responses and define reporting and dashboards based on SLAs and KPIsProvide after-hours troubleshooting support and assistance as necessary.

Skills, Experience, Education, Certifications

2 year College certificate or equivalent experienceMinimum of 2 years’ experience2 Years of experience in Microsoft 365 administration requiredA strong proficiency in Microsoft Teams or IntuneExperience building, configuring, and monitoring all types of endpointsHands-on experience with project deployments.Strong understanding of Microsoft technologies and standard support strategies and best practices.Familiarity with creating and communicating reported information.Good verbal and written communications skillsMS Office Product ExperienceAn understanding of Microsoft Exchange, OneDrive, and SharepointUnderstanding of access control systems and access control software, including CCTV security cameras

Technologies Used

Microsoft TeamsMicrosoft IntuneMicrosoft PowershellMicrosoft Office Suite (Word, Excel, Outlook, Powerpoint)FreshService/FreshDesk/JiraAutomation and Job Scheduling tools

Competencies

Business Acumen
Knows how businesses work; knowledgeable in current and possible future policies, practices,
trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.Creating Plans
Is good at establishing clear directions and deployment plans to drive service changes across various levels of the organizationInterpersonal Savvy
Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortablyProblem Solving
Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.Accountability
Consistently delivers quality work on time, with a strong attention to detail which ensures the accuracy of their results. Also has the mindset to be a proactive self-starter with an 'owner's mindset'.Drive For Results
Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

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