Continuing Education Program Officer and Community Liaison

Position Summary

Reporting to the Director, Continuing Education & Training, the Continuing Education Program Officer and Community Liaison (POC) works with a diverse range of educational stakeholders to plan and implement funded and tuition-based cost-recovery programs and courses, based on identified regional and community needs and opportunities, and delegated priorities. The POC may also have a dual reporting relationship with the Regional Manager, Continuing Education and Training, when working on project teams and/or special projects across campus regions. The POC is aware of the Mission and Values of North Island College, incorporating and practicing the values in all aspects of the role. Position Competencies - Job Knowledge
- Judgment
- Teamwork
- Planning & Organization
- Customer Service Excellence
- Communication & Interpersonal Skills Duties & Responsibilities 1. Working individually or in project teams, this position is responsible for developing and coordinating scheduled and non-scheduled Continuing Education programs and courses to meet program delivery and budget targets, showing a high level of flexibility and adaptability to meet community needs and departmental goals.
2. Responds to contract training requests for delegated portfolio areas, completing all the steps needed to satisfy the request, showing a high degree of judgement and tact when negotiating with clients to ensure the requested program is the most appropriate program to meet the clients’ needs and that the College can deliver an excellent product.
3. This position may be designated to liaise with Elder College committees, instructors and members to provide operational support at the various campus locations.
4. Liaises with other campuses and centres, and instructional areas regarding applicable Continuing Education offerings; liaises with industry, instructors and service departments to provide operational support at course locations, on and off campus.
5. Consults with appropriate external agencies and organizations for the development and delivery of programs and services and supports any audit processes according to the needs of the certifying agency, including WorkSafeBC, Transport Canada and others as required.
6. Prepares training quotes for clients, and develops and submits funding proposals including program budgets, manages program financials, and compiles final reports and financial reconciliations for funders.
7. Coordinates the curriculum development, review and renewal processes using approved course and program development tools and processes.
8. Orients instructors to the College’s Mission, the CET departmental mandate, strategic priorities, policies and procedures and monitors classes for instructional quality.9. Conducts and reviews course evaluation surveys for each Continuing Education course and program offering and suggests improvements for future offerings.
10. Sets course fees to ensure that the costs of each course, program or service are balanced against expenses and include required indirect costs and contribution to NIC general revenue. Uses judgement to determine if a course can proceed or if it needs to be rescheduled or cancelled according to enrolment information or extenuating circumstances.
11. Provides information sessions, tours and detailed program information to promote offerings to potential students and community stakeholders.
12. Orders and monitors materials, supplies, and equipment required for course and program delivery.
13. Provides information related to courses and programs to Marketing staff to develop promotional materials and/or creates drafts for approval.
14. Responds to student and instructor needs and concerns, while ensuring that the College Policy related to Student Complaints and Code of Conduct are understood. Determines if the situation needs to be elevated to the manager’s or director’s attention.
15. Keeps informed of industry standards and regulations for vocational programs within delegated portfolio areas. Remains current in relation to continuing education/contract training trends and new developments.
16. Works collaboratively with the Continuing Education Support Assistant and colleagues to coordinate efforts to ensure the effective and efficient operation of the Department.
17. Monitors, records, and reports on enrolments and activities in all Continuing Education and Ministry-funded programs. Develops suggestions and action plans to address challenges, reduce expenses, and increase enrolments and revenues.
18. Provides information and support to students to access NIC Wi-Fi and networks to engage in online study components, trouble-shoots with students and IT to resolve access issues.
19. Handles confidential funding, student, industry and institutional data.
20. Research and compiles labour market data to inform program development and renewal.
21. Research prospective program sponsors, funders, and partners.
22. Supports the Director with program development and implementation processes.
23. Supports program specific student recruitment and intake processes.
24. Provides instructor support for classroom-based and digital courses, consulting with subject experts as required, and sourcing instructional resources and aids.
25. Assists with content development of face to face or digital courses.
26. Liaises with the Centre for Teaching and Learning Innovation to coordinate instructor orientations to digital tools and platforms. Liaises with Student Technical Services to coordinate student technology orientations. Required Education & Experience 1. Bachelor’s degree in Business, Management, Community Development or Education, or equivalent level of education and experience.
2. 3 years’ experience in the delivery of adult education and/or community development programming. Required Knowledge Skills & Abilities 1. Demonstrated ability to design, develop, and deliver a variety of responsive programs to meet regional/community needs.
2. Experienced in promoting, marketing and coordinating Continuing Education and Contract Training offerings.
3. Detailed expertise and knowledge are essential with respect to Continuing Education Programs, part-time vocational courses, and training contracts.
4. Knowledge of current Ministry and Industry Training Authority (ITA) regulations for vocational programs is an asset.
5. Intermediate MS Office skills including word processing, spreadsheets, and database applications.
6. Demonstrated entrepreneurial ability with expertise in areas such as marketing, public relations, communications and advertising.
7. Ability to maintain a high level of productivity and prioritizing, as well as an ability to take initiative and work independently in a deadline-driven team environment.
8. Excellent interpersonal, written, and oral communication skills, including effective conflict resolution skills.
9. Experienced in dealing with, and maintaining, a high degree of confidentiality, professionalism, and cultural awareness/sensitivity.
10. Demonstrated background in project management, curriculum development and working with learning technologies.
11. Interested in field of faculty support and online course supports. Eagerness to learn and understand new technologies and support experiences.
12. Self-motivated and directed, with the ability to effectively prioritize and execute tasks to meet needs of instructors and students.
13. Strong experience in using students-focused educational technologies including browser-based learning management systems, student portals and social media.
14. Good audio-visual skills with technical tools (e.g. how to connect cameras to web-conferencing systems, manage multiple inputs and trouble shoot audio and video issues etc.
15. Excellent human relations skills, a strong customer service attitude and can effectively communicate complicated technical ideas in user-friendly language.
16. Experience in dealing with, and maintaining, a high degree of confidentiality, professionalism and culture awareness/sensitivity.
17. Able to work flexibly, independently, and successfully in team structure.
18. Able to reason analytically and problem-solve independently.
19. Very good oral, written and interpersonal communication skills.
20. Demonstrated word processing skills.
21. A valid driver’s license is required and access to a vehicle may be required for travel. Flexibility to travel to other campuses.
* Applicants should be prepared for testing

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