Current jobs related to Airport Customer Service Agent - Kelowna - GAT Airline Ground Support
-
Airport Security Officer
2 months ago
Kelowna, British Columbia, Canada Paladin Airport Security Services Full timeAirport Security Officer Job Description **About the Role** As a Pre-Board Screening Officer with Paladin Airport Security Services, you will play a critical role in ensuring the safety and security of passengers and airport staff. You will be responsible for screening passengers and baggage through airport security checkpoints, providing information and...
-
Airport Security Officer
2 months ago
Kelowna, British Columbia, Canada Paladin Airport Security Services Full timeAirport Security Officer Job Description **About the Role** As a Pre-Board Screening Officer with Paladin Airport Security Services, you will play a critical role in ensuring the safety and security of passengers and airport staff. You will be responsible for screening passengers and baggage through airport security checkpoints, providing information and...
-
Guest Service Agent
5 months ago
Kelowna, Canada Hampton Inn & Suites by Hilton Kelowna Airport Full timeIf you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Hampton Inn & Suites - Kelowna Airport is currently looking to fill the role of Guest Service Agent. We are also on a bus route, with a stop just outside of the hotel, and are offering shared staff...
-
Airport Security Officer
6 days ago
Kelowna, British Columbia, Canada Paladin Airport Security Services Full timeJob Summary: We are seeking a highly skilled and detail-oriented Pre-Board Screening Officer to join our team at Paladin Airport Security Services Ltd. As a key member of our airport security team, you will be responsible for ensuring the safety and security of passengers and their belongings.Key Responsibilities:Screen passengers and baggage through airport...
-
Airport Security Officer
3 weeks ago
Kelowna, British Columbia, Canada Paladin Airport Security Services Full timeJob Title: Pre-Board Screening OfficerAt Paladin Airport Security Services, we are committed to providing exceptional customer service while upholding the safety of passengers and creating a positive travel experience.Key Responsibilities:Screen passengers and baggage through airport security checkpoints efficiently and effectivelyProvide information...
-
Airport Security Officer
3 weeks ago
Kelowna, British Columbia, Canada Paladin Airport Security Services Full timeJob Title: Pre-Board Screening OfficerAt Paladin Airport Security Services, we are committed to providing exceptional customer service while upholding the safety of passengers and creating a positive travel experience.Key Responsibilities:Screen passengers and baggage through airport security checkpoints efficiently and effectivelyProvide information...
-
Airport Operations Manager
4 weeks ago
Kelowna, British Columbia, Canada Paladin Airport Security Services Full timeJob SummaryWe are seeking a highly skilled and experienced Airport Operations Manager to join our team at Paladin Airport Security Services Ltd. As a key member of our operations team, you will be responsible for overseeing screening operations at various checkpoints and ensuring the achievement of operational Key Performance Indicators (KPIs).Key...
-
Customer Service Facilitator
1 month ago
Kelowna, British Columbia, Canada Paladin Airport Security Services Full timeJob Title: Customer Service FacilitatorAt Paladin Airport Security Services, we are seeking a highly skilled and dedicated Customer Service Facilitator to join our team. As a key member of our airport screening services, you will play a vital role in ensuring passengers receive exceptional customer service and barrier-free access at our pre-board screening...
-
Customer Service Facilitator
1 month ago
Kelowna, British Columbia, Canada Paladin Airport Security Services Full timeJob Title: Customer Service FacilitatorAt Paladin Airport Security Services, we are seeking a highly skilled and dedicated Customer Service Facilitator to join our team. As a key member of our airport screening services, you will play a vital role in ensuring passengers receive exceptional customer service and barrier-free access at our pre-board screening...
-
Airport Security Officer
1 month ago
Kelowna, British Columbia, Canada Paladin Airport Security Services Full timePre-Board Screening Officer Job DescriptionAt Paladin Airport Security Services, we are committed to providing exceptional customer service while ensuring the safety of passengers and crew. As a Pre-Board Screening Officer, you will play a critical role in upholding the highest standards of security and customer satisfaction.Key Responsibilities:Screen...
-
Airport Security Officer
1 month ago
Kelowna, British Columbia, Canada Paladin Airport Security Services Full timePre-Board Screening Officer Job DescriptionAt Paladin Airport Security Services, we are committed to providing exceptional customer service while ensuring the safety of passengers and crew. As a Pre-Board Screening Officer, you will play a critical role in upholding the highest standards of security and customer satisfaction.Key Responsibilities:Screen...
-
Airport Screening Operations Manager
4 weeks ago
Kelowna, British Columbia, Canada Paladin Airport Security Services Full timeService Delivery Manager Job DescriptionThe Service Delivery Manager plays a pivotal role in ensuring the seamless operation of screening checkpoints at Kelowna International Airport. This leadership position is responsible for driving operational excellence, fostering a positive work environment, and promoting a culture of diversity and inclusivity.Key...
-
Airport Screening Operations Manager
4 weeks ago
Kelowna, British Columbia, Canada Paladin Airport Security Services Full timeService Delivery Manager Job DescriptionThe Service Delivery Manager plays a pivotal role in ensuring the seamless operation of screening checkpoints at Kelowna International Airport. This leadership position is responsible for driving operational excellence, fostering a positive work environment, and promoting a culture of diversity and inclusivity.Key...
-
Customer Service Agent
5 months ago
Kelowna, Canada Central Mountain Air Full timeAt Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people...
-
Customer Service Agent
4 months ago
Kelowna, Canada Central Mountain Air Full timeAt Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people...
-
Airport Screening Operations Manager
1 month ago
Kelowna, British Columbia, Canada Paladin Airport Security Services Full timeService Delivery ManagerThe Service Delivery Manager plays a pivotal role in ensuring the seamless execution of screening operations at various checkpoints within their designated airport. This leadership position is responsible for driving operational excellence, fostering a positive workplace culture, and promoting diversity and inclusivity.Key...
-
Airport Screening Operations Manager
1 month ago
Kelowna, British Columbia, Canada Paladin Airport Security Services Full timeService Delivery ManagerThe Service Delivery Manager plays a critical role in ensuring the smooth operation of airport screening services. This leadership position oversees the daily activities of Screening Officers, ensuring compliance with Standard Operating Procedures (SOPs) and achieving Key Performance Indicators (KPIs).Key ResponsibilitiesLead and...
-
Airport Screening Operations Manager
1 month ago
Kelowna, British Columbia, Canada Paladin Airport Security Services Full timeService Delivery ManagerThe Service Delivery Manager plays a critical role in ensuring the smooth operation of airport screening services. This leadership position is responsible for overseeing screening operations, identifying areas for improvement, and implementing strategies to enhance service delivery and operational efficiency.Key ResponsibilitiesLead...
-
Airport Operations Manager
2 months ago
Kelowna, British Columbia, Canada Paladin Airport Security Services Full timeJob SummaryWe are seeking a highly skilled and experienced Airport Operations Manager to join our team at Paladin Airport Security Services Ltd. As a key member of our operations team, you will be responsible for overseeing screening operations at various checkpoints and ensuring the achievement of operational Key Performance Indicators (KPIs).Key...
-
Airport Screening Operations Manager
2 weeks ago
Kelowna, British Columbia, Canada Paladin Airport Security Services Full timeService Delivery ManagerThe Service Delivery Manager plays a critical role in ensuring the smooth operation of airport screening services. This leadership position oversees the daily activities of Screening Officers, ensuring compliance with Standard Operating Procedures (SOPs) and achieving Key Performance Indicators (KPIs).Key ResponsibilitiesLead and...
Airport Customer Service Agent
3 months ago
Airport Customer Service Agent
Kelowna, BC, Canada Req #1098 Wednesday, August 7, 2024Job Summary
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements:
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, speak, and understand the English language.
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.GAT Airline Ground Support is a drug-free workplace and conducts a random drug test.
Other details
Job Family CUS Job Function CUS - Customer Service Pay Type Hourly Hiring Rate $17.40 Kelowna, BC, Canada Share this job: