Airport Screening Operations Manager

2 weeks ago

Kelowna, British Columbia, Canada Paladin Airport Security Services Full time
Service Delivery Manager

The Service Delivery Manager plays a critical role in ensuring the smooth operation of airport screening services. This leadership position oversees the daily activities of Screening Officers, ensuring compliance with Standard Operating Procedures (SOPs) and achieving Key Performance Indicators (KPIs).

Key Responsibilities
  • Lead and mentor a team of Screening Officers to promote a positive and inclusive work environment.
  • Develop and implement strategies to enhance service delivery and operational efficiencies.
  • Conduct regular performance reviews and recommend employee recognition programs.
  • Apply corrective measures following the progressive discipline process when necessary.
  • Compile comprehensive security incident reports and assist Screening Officers in handling operational matters.
Qualifications
  • Bachelor's degree in Business Administration, Management, Finance, or a related field; or a minimum of two years of post-secondary education combined with a year of supervisory/managerial experience.
  • Minimum of three years of work-related experience in a leadership role, preferably in the aviation security industry.
  • Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance.
  • Knowledge of relevant security and employment legislation.
  • Strong operational focus, ability to work under pressure, and provide creative solutions.
  • Experience in managing personnel in a unionized environment.
  • Proficiency in using office software such as Word, Excel, and PowerPoint.
  • Willingness to work irregular hours, shift work, and attend incidents after hours.
  • Strong communication, leadership, client service, and persuasive skills.

Paladin Airport Security Services Ltd. is committed to providing a workplace culture of respect, inclusion, and diversity. We believe in making the world a safer and friendlier place because we CARE. If you are a motivated and experienced professional looking for a challenging role in airport security, we encourage you to apply.

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