Continuing Education Portfolio Coordinator

1 month ago

Toronto, Canada University Health Network Full time

Company Description

The Michener Institute of Education at UHN is Canada’s only post-secondary institution devoted exclusively to healthcare professions, offering full-time, part-time and continuing education programs. For more than 65 years, Michener has prepared generations of professionals for applied health careers and responded to emerging health system priorities. We’re uniquely situated within University Health Network (UHN) in downtown Toronto, one of the largest and most highly ranked hospital systems in Canada and internationally. Our curriculum is informed by cutting-edge research and clinical innovations, giving Michener graduates an advantage as they begin their careers.  At Michener, we make healthcare happen.

Job Description

Department:  Continuing Education 
Status:  Temporary Full-Time (2 Year contract)
Site:  The Michener Institute/Hybrid
Salary:  $ - $ per hour
Hours:  35 hours per week

If you want to work with a team of professionals dedicated to the advancement of applied health sciences to enhance the health of individuals and communities in Ontario and beyond, we encourage you to apply for the Continuing Education Portfolio Coordinator position with The Michener Institute. 

Position Summary:

The Continuing Education Portfolio Coordinator reports to the Manager, Continuing Education Portfolio, providing administrative coordination across a range of functions and accountabilities, ensuring the most effective allocation of resources into the programs that will be the most successful against four key criteria – growth, quality of programming, innovation of offerings, and sustainability of programming & results. 

Accountabilities and Responsibilities:

The role of CE Portfolio Coordinator has accountabilities in six key areas:

1. Client, team & partner relations, for example:

Responding to enquiries Coordinating external meetings, agendas, minutes, and follow up actions Chairing internal handoff and syncing meetings, including setting agendas, taking minutes, and tracking follow up actions to ensure client & partner care throughout all CE portfolio processes Arranging, facilitating, and managing meetings and events related to stakeholder relationships, new opportunity investigation discussions, and community-building Facilitate, enable, and nurture contacts and relationships with a wide range of stakeholders and potential partners in order to ensure successful launch of new programming

2. Product lifecycle administration, for example:

Establishing project plans, and ensuring tracking and communications to facilitate on-time and accelerated delivery of contracts, outlines, schedules, and content Facilitating, coordinating and streamlining processes to ensure refresh of existing programs in the portfolio, including hands-on review, updating, and creation activities to ensure timely updates Creating and streamlining processes to identify where a particular program is in the product lifecycle, and recommending and taking appropriate actions to address the needs of any specific lifecycle stage. This work is especially critical at time of initial proposal and planning, at time of curriculum refresh, and at end-of-life. Using breakeven and other tools to facilitate opportunity risk assessment, with a focus on competitor and partnership landscape

3. Marketing research & communications, for example:

Identifying and researching innovation opportunities and partners, to develop successful new programming Compiling research & data to validate potential opportunities against market environments, including accessing environmental scans and competitor profiles Writing initial draft messaging for new programs in the portfolio Ensuring web page content accuracy, establishing structured heartbeat reviews and creating corrected and new content Perform activities to ensure the successful marketing of programs to potential learners, in order to ensure enrollment and budget targets are met. Taking an active role in social media campaigns and recruiting fairs, and responding to queries from learners 

4. CE Instructors & Subject Matter Experts administration, for example:

Facilitating and streamlining the processes to identify, recruit, and sign program instructors and curriculum subject matter experts Enabling finalization of statements of work, and tracking the details associated with contract flow to completion

5. Records management, for example: 

Review performance data – KPIs, satisfaction surveys, focus group reports – and recommend continuous improvement actions to improve the quality of the portfolio programming over time. Under the guidance and sponsorship of the Manager, CE Portfolio, directly implement the approved recommendations, in collaboration with appropriate colleagues across Michener. Administration of partnership leads, including prioritization of contacts and queue management, clarification of partnership goals, and acceleration of throughput duration

6. Reporting, for example: 

Create and maintain consistent current state reporting about the portfolio, using effective communication tools – charts, graphs, data trends, as is / to be comparisons, budget revenue progress updates, issues lists – alongside standard written reports Ensuring clear communication and access to information to enable effective collaboration across the organization, by imagining and implementing innovative solutions, including data organization, knowledge management, and dashboards

Qualifications

Post-secondary education in business administration, product management, international business, sales management, project management, market management, or similar program Minimum 3 years' related experience  strong organizational, administration, and problem-solving skills outstanding eye for detail Flexible, curious, and willing to experiment, learn, and evolve solutions over time Talented in influencing others, with an inherent sense of urgency to keep projects moving forward Strongly self-directed, innovative, and driven to take ownership and demonstrate mastery Experience in education or healthcare would be an asset 

Additional Information

Closing Date: Until Filled

Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

Qualified applicants are invited to submit a detailed resume and cover letter.

For further information on The Michener Institute, please visit our website at .

The Michener Institute is publicly funded by the Ministry of health and is a respectful, caring and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity.

We offer accommodation for applicants with disabilities during the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

While we thank all applicants only those selected for an interview will be contacted.

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