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Jr Operations Manager

4 weeks ago

Calgary, Canada 1-800-GOT-JUNK? Full time
ZAG Community of Businesses is the parent company to several home consumer services, specializing in excellent customer service experiences. Our portfolio includes renowned brands such as 1-800-GOT-JUNK?, You Move Me, among many others.

1-800-GOT-JUNK? Is the world’s largest junk removal service, specializing in excellent customer service experiences. Our franchise in Calgary is looking for an Operations Manager to help us continue to build a world-class brand.
 
NOTE: This role is hands-on The right candidate will be comfortable to lead by example with our field crew by working in the field, getting their hands dirty and breaking a sweat from time to time.
 
Position: Operations Manager
Schedule: Full-Time, including some weekends
Location: Calgary, AB
Compensation: $57 - 62k/year + $10-15k/year bonus potential
 
The Operations Manager will be directly responsible for the following goals, plans and key initiatives:
  • Work closely with the executive team to develop key company goals for operations, marketing, and profitability
  • Exceed weekly, monthly and yearly revenue targets
  • Manage the COGS (Labour, Fuel and Dump costs)
  • Lead a team of field crew members to achieve manageable goals set for them
  • Work with field crew members as needed
  • Oversee training and help to develop employee’s professional skills in areas such as sales, marketing, customer service, profitability, and safety
  • Ensure high-quality execution, monitoring customer satisfaction, and proactively addressing any issues that arise
  • Complete staffing tasks including recruiting, hiring, training, retention and staff scheduling
  • Oversee relationships with customers, realtors, property managers and other service companies within the target markets to increase sales, measure the return/effectiveness of these activities
  • Develop and execute monthly brand visibility and neighborhood marketing plans
  • Maintain local commercial sales and business relationships throughout the region
  • Maintain fleet, including inspections, regular maintenance, and required fixes in a cost-effective manner
  • Maintain all information and operational details
  • Oversee administrative duties; payroll, expenses, invoicing, accounts receivable/payable
  • Ensure compliance with all health and safety requirements
  • Perform office responsibilities; purchasing of supplies and maintaining an organized workspace.
  • Drive and continuously develop a positive culture among the field staff
Requirements:
  • Relevant education and experience 
  • 2+ years experience in a senior leadership role conducting similar duties
  • 2+ years experience in sales, marketing, administration, operations, and human resources
  • 2+ years experience leading and motivating teams to achieve exceptional customer experiences
  • A positive and uplifting attitude with strong multi-tasking and time management skills
  • Strong desire to help others excel and meet weekly goals
  • Active & Energetic; enjoys physical work, able to jump in and get your hands dirty, when needed
  • Valid driver's license and a clean driving record
Sound like you? Great, submit your resume today. We review all applications within 2 business days and will be in touch if your qualifications are a match

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