Policy Service Administrator
2 months ago
Description
PPI company overview:
PPI (an independent subsidiary of iA Financial) is an Insurance Marketing Organization that sits between independent advisors and insurance companies. From coast-to-coast, we provide value-added services and support such as digital tools, education, marketing, and processing, to help Advisors elevate and grow their business with a socially responsible mindset.
At PPI, each day you have the opportunity to make a meaningful difference when you support our independent insurance advisors in providing financial security and peace of mind to their clients: Canadian families and businesses.
When you join PPI you will be part of a diverse, inclusive and equitable place to work that values different perspectives. You will benefit from a culture that is people-focused, inclusive and collaborative with opportunities to learn and develop your skills, develop your career and make a meaningful impact.
Our people drive our progress through innovative ideas and a commitment to excellence. We work hard and always ensure we have fun along the way.
PPI is pleased to provide employees with the flexibility of a hybrid work environment. This role is eligible for working from home up to 3 days per week.
Policy Services Administrator
The primary focus of the Policy Service Administrator is to ensure service levels to advisors are maintained and servicing all in-force life insurance policies, including the processing of all changes submitted by an advisor.
Key Responsibilities:
Assume ownership of assigned files, including recognizing any urgencies and assisting in the resolution of problems that may prevent a file from moving through the process as quickly as possible and understanding the downstream impact on reporting and commissions
Anticipate the needs of advisors and follow established processes for informing advisors of important details related to policy changes
Act as the key resource and contact for all insurance carriers with respect to in force policies
Responsible for relating information from insurance carriers to the servicing advisor
Ensure PPI service standards are maintained by ensuring all changes to existing policies are accurate, processed in a compliant and timely manner, submitted to the appropriate carrier and recorded in WealthServ as per PPI guidelines
Respond to inquiries from servicing advisors and insurance carriers
Ensure that servicing advisors are updated regularly on current status
Follow up on all outstanding requirements for policy changes
Follow up with insurance carriers as needed to ensure the requested changes are processed in a timely manner
Ensure all conversions requiring new policy applications are processed appropriately and according to established procedures
Additional responsibilities, duties and special projects as identified
Engage in actions that encourage, reflect and align with PPI’s ESG (Environmental, Social and Governance) commitments to our Advisors, their clients and our employees
Education, Experience and Skills:
A minimum of 2 years' experience in the insurance industry with an emphasis on policy service processes
Industry designation(s) (FLMI, ACS, AIAA) desirable
Knowledge of life insurance terminology and products preferred
Superior organizational and time management skills with proven ability to handle high volumes of work and tight deadlines
Proven accuracy, attention to detail and data entry skills
Excellent written and verbal communication skills
Strong interpersonal skills with a demonstrated ability to develop and maintain relationships and work within a team environment
Ability to represent self, office and organization in a professional, positive manner at all times
Ability to handle sensitive and confidential information in a professional manner
Knowledge of WealthServ, Microsoft Office programs; Outlook, Word, Excel and PowerPoint in particular
Bilingualism in English and French considered an asset
We thank all applicants for applying, however, only those selected for an interview will be contacted. Your resume may be used for other vacancies.
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