Clinical Team Manager

Job Description

Clinical Team Manager - Medical Unit-Neuro/Stroke

Company Bio
IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as one of Canada's leading community academic hospitals, we are building on our academic foundation through enhanced education, research and innovation. North York General Hospital is part of North York Toronto Health Partners, a collaborative partnership with patients, primary care, and community partners, a first- generation Ontario Health Team, driving the development of a locally integrated health system to serve the community. As part of our dynamic team, you too can stand out and be amazing At North York General, our team is making a world of difference. #LI-BR1

Position Summary
Clinical Team Manager - Acute Medicine and Neuro/Stroke Unit, Stroke Prevention Clinic and Speech Language Pathologists
Your goal in this position is to ensure operational and clinical excellence, while facilitating the provision of an outstanding patient and family experience. You will do this by providing outstanding leadership and accountability, and the promotion of high-quality evidence-based care. You will take on responsibility for the physical, financial, and human resources of the unit/clinic/department and ensure the clinical and regulatory compliance of the team. We also want you to be a great relationship builder and foster close contacts with peers across the organization and system. You will facilitate multi-disciplinary collaboration in a shared governance model to ensure optimal patient and family centered care. You will actively participate in and support Program and Corporate Quality Improvement endeavors. You have strong project leadership skills, with ability to give feedback. You have effective interpersonal and communication (spoken and written) skills, combined with excellent organizational skills, with demonstrated ability to achieve outcomes. You also have great interpersonal skills, and you effortlessly connect with physicians, staff, patients, and families. You will take on the shared responsibility for ensuring that health and safety policies are followed to provide for a healthy environment for patients, staff, physicians, volunteers, and families. The position supports the hospital’s academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation.

Clinical team managers are:
•Flexible – they embrace the challenge of problem solving in a fast-paced environment and are eager to engage with new challenges every single day
•Leaders – they understand that true leadership is not about telling people what to do – it is about collaboration, consensus-building and true team engagement
•Great Communicators – they communicate effectively with colleagues, staff, volunteers and families. Information flows freely, allowing their team to operate at a high level, and their patients to feel cared for and secure. They respect privacy and confidentiality
•Decisive – at the end of the day, they have the ability to make the big decisions, to take ownership of their actions, and work in the best interests of the hospital as a whole
•Safety Conscious – they know that keeping everyone safe and healthy is the highest priority, and follow all H&S policies and guidelines to provide a healthy environment for patients, staff, physicians, volunteers, and families
•System Integration – you will collaborate with the Regional Stroke Network in fostering and implementing stroke best practice across the organization.

On a practical level, you will
•Provide leadership and accountability at clinical and operational level for a high quality and safe patient/family experience.
•Manage on a day-to-day basis the physical, financial, and human resource of the clinical areas in line with the mission, vision, values, and strategic direction of the organization.
•Lead and support the interprofessional team in promoting and prioritizing discharge planning and care transitions to enable efficient patient flow.
•Provide leadership and promote best practices and evidence-based seniors care through the implementation of initiatives in alignment with Regional Geriatrics Program RGP, local Ontario Health Team (OHT), and regional strategic priorities
•Lead and contribute to continuous quality improvement initiatives within and outside the organization
•Establish relationships with internal and external partners and organizations to enhance the circle of care for patients with stroke and complex care needs.
•Ensure clinical and regulatory compliance of the team by supporting inter-professional practice improvement through virtual and in person visits.
•Maintain compliance with required Health & Safety, environmental and other legislative
requirements.
•Build relationships with peers and other contacts across the organization and externally to create opportunities for synergy/integration.
•Demonstrate leadership, with a lens of strong patient/family and service focus.
•Have Knowledge of applicable legislation and regulations, related both to employment law and areas of functional responsibility.

Qualifications
•Registered Nurse with a minimum of a Master’s degree (or in progress)
•Registration in good standing with the College of Nurses of Ontario
•3-5 years management/supervisory/leadership experience required
•Minimum of 3 - 5 years clinical nursing experience in acute care medicine, stroke, geriatrics, and/or chronic disease management required
•CNA certification in Medical-Surgical Nursing and/or Gerontology an asset
•Completion of specialized courses such as PIECES, GPA, or Montessori, is an asset.
•Demonstrated transformational leadership skills with demonstrated ability to lead and sustain change effectively
•Demonstrated knowledge of quality standards for stroke and stroke best practice an asset
•Demonstrated understanding of patient flow in the acute setting, alternate level of care (ALC), transitions of care, discharge planning, community supports and an understanding of integrated care at a system level preferred
•Highly effective interpersonal, conflict management, and communication (spoken and written) skills, combined with excellent organizational skills, with demonstrated ability to achieve outcomes
•Demonstrated commitment to research and education
•Ability to work with a diverse group of leaders and stakeholders, specifically inter-sectoral, with demonstrated success in moving key stakeholders to positive resolution and to facilitate and coach clinical areas on change initiatives
•Strong project management skills with demonstrated experience in leading a team through change, with successful outcomes
•Financially astute and responsible in the management of budgets.
•Solid understanding of professional practice standards and Human Resource management
•Knowledge of applicable legislation and regulations, related both to employment law and areas of functional responsibility

What We Offer
Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals. This is a full-time, regular position, which requires 8-hour day shifts. This position also requires organization-wide on-call responsibilities. We offer a highly competitive total compensation package that includes benefits, pension, and vacation

FOR EXTERNAL APPLICANTS ONLY: As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department.

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