Clinical Trials Coordinator Lead

1 day ago

Toronto, Ontario, Canada Everest Clinical Research Services Inc Full time

Everest Clinical Research Services Inc, a leading contract research organization (CRO), is seeking an experienced Clinical Trials Coordinator Lead to join our team in Toronto/Markham, Ontario, Canada.

Job Summary:

As a Clinical Trials Coordinator Lead, you will be responsible for providing exceptional support to clients and internal teams in the delivery of high-quality clinical trial services. This includes acting as a primary point of contact for clients, building and maintaining relationships through work deliveries, solution designs, issue resolution, and escalations.

About Us:

We are a full-service CRO with a strong foundation as a statistical and data management center of excellence. Our headquarters are located in Markham (Greater Toronto Area), Ontario, Canada, with additional sites in Bridgewater (Greater New York City Area), New Jersey, USA, and Shanghai (Pudong Zhangjiang New District), China.

Key Accountabilities:
  • Act as lead and primary contact with the client, building and maintaining relationships through work deliveries, solution designs, issue resolution, and escalations.
  • Support client requests and issue analysis, problem-solving, and resolution, working closely with internal Everest Data Management, Clinical Operations, Project Management, Quality and Compliance, and Statistical and Programming teams.
  • Perform medium-complexity drug management analysis and forecasting as required to ensure site and study drug inventory is managed effectively.
  • Monitor data generated within CTT to ensure accuracy and quality. This includes daily checks of automated data queries built in the CTT applications, as well as weekly manual checks of the data generated from the system.
  • Coordinate and verify changes to the database and application using appropriate change control procedures, ensuring comprehensive and accurate documentation is completed.
Requirements:
  • Bachelor's degree in health science, physical or biological fields, or computer science.
  • At least five years of experience in clinical trial data processing and management.
  • Experience in clinical research, call center support, pharmaceutical sciences, and client relationship management.
  • Ability to think critically and apply technical knowledge to resolve complex issues.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with clients and internal teams.
Salary:

The estimated salary range for this position is between $85,000 - $110,000 per annum, depending on experience and qualifications.

We offer a dynamic work environment, competitive compensation package, and opportunities for professional growth and development.

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