Clinical Advisor

6 months ago

Toronto, Canada Clinical Research Dental Full time

**Position Summary**
This particular role is for an already established Territory in the GTA Region (Not the Toronto Core) and is best suited to someone who resides in the Toronto core to enable them to meet the needs of those clients readily.

ABOUT OUR ROLE:
Our **Clinical Advisor** (Dental) is an exciting role accountable for developing sales and providing education within the assigned territory consistent with strategic and corporate goals and values. The role includes all facets of territory management and is supported by a Continuing Education (CE) department, Product specialists, inside sales representative, a customer service team and numerous other resources designed to put the client’s needs first.

The role focuses primarily generating and maintaining sales through education and building strong relations with clients and opinion leaders in the assigned territory, developing and implementing a business plan for the territory, and working closely with other colleagues and ultimately growing the Territory consistent with the agreed upon targets. Product and workflow knowledge is a critical component to successfully servicing the dental community in your assigned territory.
- __________________________________________
**Accountabilities**

**1.** **Sales and Education**:

- Plan, develop and execute strategies to increase sales and company market share by exploring methods to expand the client base in the territory, cultivate new sales and marketing opportunities and grow current and new client sales bases.
- Manage territory by developing strong relationships with clients.
- Recommend, execute, and monitor sales and strategies to increase market penetration.
- Coordinate implementation of business plan with Regional Sales Manager.
- Manage the attain the sales objectives and goals within your assigned territory.
- Analyze and recommend sales promotion ideas, sampling requirements, promotion activities and other required tools and support needed (within reasonable budgets).

**2.** **Detailed Activities**:
Proactively participate in functions that are deemed important for you in developing your territory. Your accountabilities include but are not limited to:

- Attend trade shows, lectures, seminars, and hands-on courses both within your territory and outside as required by the Company.
- Make regular office visits to clients (expectation is 10 per day depending upon type of call, geographic area being covered, purpose of visit, etc.).
- Document and communicate interactions promptly within our CRM technology system and review activity with management, peers, and colleagues.
- Assist in getting registrants for courses in your area and have direct input into the number, type and scope of courses offered.
- Conduct presentations, demonstrations, and module (lunch and learn) sessions for dental offices/clinics and study groups as appropriate.
- Troubleshoot own technical challenges and client technical issues and with the help of the IT team or other team colleagues as needed.
- Provide exceptional client service and work closely with an internal sales/client service representative who will partner with you and assist in this regard.
- Plan communication and document activity including call cycle and focus areas to your manager and supporting inside sales team to ensure unified customer centric service.

**3.** **Training and Product Knowledge**
- Provide active and ongoing participation in product, technique, and sales training.
- Provide ongoing research of competitor products and the differences and critical selling features compared to our products.
- Provide dental education training. The goal is also to identify a few Doctors to use as a resource in this regard in your local market/territory.

**4. Corporate Involvement**
- Participate actively as a member of the Sales team fostering goal achievement, team building, communication and joint problem solving.
- Provide regular communication with your manager and others on the Sales team to ensure sharing best practices by all involved.
- Actively review your territory’s performance and make recommendations for improvement.
- Consistently follow and work within the guidelines of the company’s Corporate Values.

**5.** **ISO Procedural Knowledge**:
Applicable job-related ISO Procedures as outlined in the ISO training matrix. All ISO training is maintained and administered by the ISO Management Representative
- _______________________________________
**Qualifications**
- A post-secondary education in Business or equivalent, combined with a minimum of five (5) years of **proven sales success**, supported by your professional Sales knowledge and experience. OR Professional certification and experience as CDA or RDH with relative experience.
- A strong intrinsic passion for sales and highly proactive/ strong drive.
- An active and considerate listener.
- A record of innovative thinking and a continuous/process improvement mindset.
- Strong consensus

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