Clinical Team Manager

Found in: Talent CA C2 - 2 weeks ago

Toronto, Canada North York General Hospital Full time

Job Description

Clinical Team Manager - Ambulatory Care, FT(J0224-1241)

Company Bio
IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as one of Canada's leading community academic hospitals, we are building on our academic foundation through enhanced education, research and innovation. North York General Hospital is part of North York Toronto Health Partners, a collaborative partnership with patients, primary care, and community partners, a first- generation Ontario Health Team, driving the development of a locally integrated health system to serve the community. As part of our dynamic team, you too can stand out and be amazing At North York General, our team is making a world of difference.

Position Summary
Clinical Team Manager, Ambulatory Care
Reporting to Program Director, Transitional Care, Community Integration & Ambulatory Care, your goal in this position is to ensure operational and clinical excellence driving Integrated Care strategic direction; while facilitating the provision of an outstanding patient and family experience.

The Clinical Team Manager is accountable and responsible for supporting the development of a high performing team, ensuring the delivery of high quality and safe care for patients, caregivers and families, and a healthy work environment for staff, physicians and volunteers. The Clinical Team Manager is responsible and has a solid understanding of patient care delivery, operational planning, human resource development, financial management, quality management, education, and research within Ambulatory Care.

The Clinical Team Manager brings a high level of operational expertise and leadership skills to a diverse interprofessional care team within NYGH’s Ambulatory Care program All roles are essential in providing a safe and healthy environment for patients, staff, physicians, volunteers, and others by ensuring that health and safety policies are followed.

The position supports the hospital’s academic mandate through teaching and learning and/or transforming care through research and innovation. This role is also key to NYGH’s Ontario Health Team, North York Toronto Health Partners, mandate to create a more Compassionate North York, improving population health for our community through more coordinated, integrated care across the continuum..

Clinical team managers are:

Flexible – they embrace the challenge of problem solving in a fast-paced environment and are eager to engage with new challenges every single day

Leaders – they understand that true leadership is not about telling people what to do – it’s about collaboration, consensus-building and true team engagement

Great Communicators – they communicate effectively with colleagues, staff, volunteers and families. Information flows freely, allowing their team to operate at a high level, and their patients to feel cared for and secure. They respect privacy and confidentiality

Decisive – at the end of the day, they have the ability to make the big decisions, to take ownership of their actions, and work in the best interests of the hospital as a whole

Safety Conscious – they know that keeping everyone safe and healthy is the highest priority, and follow all H&S policies and guidelines to provide a healthy environment for patients, staff, physicians, volunteers and families

On a practical level, you will
Provide leadership and accountability at clinical and operational level for a high quality and safe patient/family experience (through virtual and in person management) across multiple sites.
Promote best practices and evidence-based care through the implementation of initiatives that are aligned with the organization’s strategic direction.
Manage on a day-to-day basis the physical, financial, and human resource of the clinical areas in line with the mission, vision, values and strategic direction of the organization.
Ensure clinical and regulatory compliance of the team by supporting inter-professional practice improvement through virtual and in person visits.
Maintain compliance with required Health & Safety, environmental and other legislative
requirements.
Build relationships with peers and other contacts across the organization and externally to create opportunities for synergy/integration.
Demonstrate leadership, with a lens of strong patient/family and service focus.
Have Knowledge of applicable legislation and regulations, related both to employment law and areas of functional responsibility.

Qualifications
Regulated Health Professional, in good standing, in Ontario required .
Master’s level prepared or in progress in a health-related field required.
A minimum of (5) five years of relevant clinical experience
A minimum of (3) three years of leadership and/or management experience with direct people management responsibilities
Experience driving integrated care and working within Ontario Health Team.
Exceptional analytical and information-seeking skills that contribute to effective decision-making and strategic planning and execution of action plans that deliver results and motivate individuals for greater performance excellence
Ability to work with a diverse group of leaders and stakeholders, specifically inter-sectoral, with demonstrated success in moving key stakeholders to positive resolution and to facilitate and coach clinical areas on change initiatives.
Strong project management skills with demonstrated experience in leading a team through change, with successful outcomes.
Strong quality improvement skills with demonstrated positive change for all persons.
Good understanding of collective agreement practices and labor relations.
Extensive change management experience, and the ability to adapt or be flexible, and is comfortable with ambiguity.
Highly effective interpersonal and communication (spoken and written) skills, combined with excellent organizational skills, with demonstrated ability to achieve outcomes .
Good understanding of professional practice standards
Strong people skills, with ability to give feedback.
Strategic conceptual thinker, with ability to integrate systems thinking into operations
Knowledge of applicable legislation and regulations, related both to employment law and areas of functional responsibility.

What We Offer
Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals. This is a Full-Time Regular position with 8 hour shifts, Days Shifts and On-call shifts in the Ambulatory Care Clinics at General Site and Champagne site. We offer a highly competitive total compensation package that includes benefits, pension, and vacation. If you were searching for more reasons to consider joining the wonderful team at NYGH, check out some features of our Total Rewards package by visiting nygh.on.ca

FOR EXTERNAL APPLICANTS ONLY: As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department.

#INDG
#INDHP
#LI-BR1

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