Clinical Team Manager

3 weeks ago

Toronto, Canada North York General Hospital Full time

Company Bio
IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as one of Canada's leading community academic hospitals, we are building on our academic foundation through enhanced education, research and innovation. North York General Hospital is part of North York Toronto Health Partners, a collaborative partnership with patients, primary care, and community partners, a first
- generation Ontario Health Team, driving the development of a locally integrated health system to serve the community. As part of our dynamic team, you too can stand out and be amazing At North York General, our team is making a world of difference.
Position Summary
Your goal in this position is to ensure operational and clinical excellence, while facilitating the provision of an outstanding patient and family experience transitioning patients in their health care journey. The Clinical Team Manager is responsible for supporting the development of a high performing Senior Friendly team, ensuring the delivery of high quality and safe care for patients and families, and a healthy work environment for staff, physicians and volunteers. The role will involve the oversight of Alternative Level of Care ALC patients which will require an understanding of timely transitions in care and discharge planning. The Clinical Team Manager brings a high level of operational expertise and leadership skills to a diverse care team. All roles are essential in providing a safe and healthy environment for patients, staff, physicians, volunteers and others by ensuring that health and safety policies are followed. You will be responsible for promoting best practices and evidence-based care through the implementation of initiatives that are aligned with the organization’s strategic direction. The position supports the hospital’s academic mandate through teaching and learning and/or transforming care through research and innovation.
On a practical level, you will

**The best clinical team managers are**:

- Flexible - they embrace the challenge of problem solving in a fast-paced environment, and are eager to engage with new challenges every single day
- Leaders - they understand that true leadership is not about telling people what to do - it’s about collaboration, consensus
- building and true team engagement
- Great Communicators - they communicate effectively with colleagues, staff, volunteers and families. Information flows freely, allowing their team to operate at a high level, and their patients to feel cared for and secure
- Decisive - at the end of the day, they have the ability to make the big decisions, to take ownership of their actions, and work in the best interests of the hospital as a whole
- Safety Conscious - they know that keeping everyone safe and healthy is the highest priority, and follow all H&S policies and guidelines to provide a healthy environment for patients, staff, physicians, volunteers and families

**Qualifications**:

- Registered Nurse with a minimum of a Baccalaureate
- Registration in good standing with the College of Nurses of Ontario
- Masters degree in relevant field required
- 3 to 5 years clinical management or leadership experience in community care and/or hospital
- Demonstrated leadership potential, with a lens of strong patient/family focus
- Management and supervisory experience
- Strong project management skills with demonstrated experience in leading a team through change, with successful outcomes
- Highly effective interpersonal and communication (spoken and written) skills, combined with excellent organizational skills, with demonstrated ability to achieve outcomes
- Good understanding of professional practice standards
- Good understanding of ALC, transitions of care, discharge planning, community supports
- Good understanding and experience of restorative and rehabilitative care for the elderly, and palliative care services
- Strong people skills, with ability to give feedback
- Strategic conceptual thinker, with ability to integrate systems thinking into operations
- Ability to work with a diverse group of leaders and stakeholders, specifically inter-sectoral, with demonstrated success in moving key stakeholders to positive resolution and to facilitate and coach clinical areas on change initiatives
- Knowledge of applicable legislation and regulations, related both to employment law and areas of functional responsibility

What We Offer
Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals. This is a full-time, regular position, 75 hours bi-weekly, with required day shifts. We offer a highly competitive total compensation package

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