Bilingual Customer Relations Specialist-Remote

3 weeks ago

Ottawa, Canada Randstad Canada Full time
We are seeking a dedicated individual to join our exceptional team as a full-time Bilingual Customer Relations Specialist. This is a Remote position and the salary is $$49,190 annually. The schedule is from Monday to Friday from 08:00 AM to 08:00 PM. In this role, you'll be instrumental in providing respectful, accurate, and timely responses to incoming inquiries. If you're passionate about assisting people, talented at problem-solving, and possess excellent communication skills in both English and French, we want you to be part of our dynamic team based in Ottawa, Canada.

Advantages
Full-time hours
- Fully Remote
- Comprehensive 20-day paid training program followed by 2-3 weeks of mentorship
- Three paid personal days and vacation time
- Excellent benefits including a pension plan
- Opportunity to participate in the Share Ownership Program
- Individual performance-based bonus plan
- $2,000 annual education reimbursement program
- Clear pathways for career advancement
- Joining a supportive and collaborative team environment

Responsibilities
As a Remote Bilingual Customer Relations Specialist, your responsibilities will include:
- Effectively troubleshooting and resolving telephone/email inquiries utilizing various systems and tools in a timely manner
- Providing accurate responses to both existing and new members while upholding the highest standards of customer service
- Actively engaging in continuous learning opportunities to enhance your skills and professional development

Qualifications
To excel in this role as a Remote Bilingual Customer Relations Specialist, you'll need to possess:
- Excellent communication skills in English and French
- Proficiency in Microsoft Office and the ability to quickly learn and navigate multiple computer systems
- Strong problem-solving abilities and the capacity to make timely decisions through investigation
- Minimum high school education
- Solid computer and multitasking skills
- Previous experience in customer service or call center environments
- Ability to thrive under pressure and adapt to changing circumstances

Summary
If you're ready to embark on an exciting career journey as a Bilingual Customer Relations Specialist, we invite you to apply today. Choose one of the following options:

- Send your resume to nicolas.sakha@randstad.ca
- Apply directly to this posting
- Visit www.randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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