Bilingual Customer Experience Specialist

3 weeks ago

Ottawa, Canada 1Valet Full time

1VALET is looking for a Customer Experience Specialist to join our rapidly scaling team Reporting to the Director of Customer Experience, you will champion the voice of the customer and enhance experiences for our users. If you’re a relationship-focused and results-oriented individual who’s excited by the opportunity to be a part of a high-growth PropTech company, we want to hear from you.

You’ll be joining an amazing hard-working group that’s changing the future of apartment and condo living.

**Responsibilities**:

- Managing the onboarding and success journey for new clients, including training property management, onboarding residents to the 1VALET smart ecosystem and monitoring overall system health for new building deployments
- Helping to develop omnichannel onboarding materials/tools to drive customer engagement and satisfaction
- Identifying customer needs and taking proactive steps to drive stronger CX outcomes (NPS) for property managers and residents
- Analyzing user feedback and collaborating with internal Design, Development and Installation teams to turn insights into product improvements

**Requirements**:

- Three or more years experience in a Customer Experience, Success or Support role
- Fluently bilingual (French and English)
- Experience in a software/technology company or related field preferred (property technology, access control or security)
- Excellent communication and relationship-building skills
- Strong collaboration and problem-solving abilities
- Familiarity with Google Suite (Docs, Sheets, Slides) and CX/CRM software
- Valid driver’s license and access to a vehicle for occasional travel (5-10% of time)
- Hybrid position, must be willing to go to the office 2-3 days a week.

What we offer:

- Fully remote working environment with your choice of Apple or PC/Android technology
- Personal and professional growth opportunities
- Stock options in a high-growth company
- Unlimited vacation + personal/sick days
- Yearly holiday shutdown
- 100% employer paid health, dental, disability, and life insurance benefits
- Group Retirement Savings Plan

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