Client Reports Administrator

5 months ago

Toronto, Canada Nicola Wealth Full time

We have a lot to be proud of at Nicola Wealth. Our sophisticated financial planning, our diversified private investment funds and their exceptional performance, our 99% client retention rate and our award-winning culture, combine to position us as a national leader in wealth management. Recognized as a Best Managed Company and one of Canada’s Top Employers, we are dedicated to upholding our firm’s values through this phase of significant growth.

By bringing together smart, dedicated, and supportive colleagues from diverse backgrounds, we deliver extraordinary client service in a values-driven work environment. The collaboration, creativity and entrepreneurial spirit we were founded on provides the opportunity for incoming employees to make a real impact and build a rewarding career. We are passionate about our business, our culture and investing deeply in your growth and development to build the future. If you have this same drive, then let’s talk

Position Summary

Nicola Wealth is looking for a Client Reports Administrator . This is an exciting opportunity to join a growing team within the firm responsible for ensuring client reporting is delivered timely and accurately. The Client Reports Administrator will provide a consistently high level of back - office support to the firm regarding all investment products, including client and internal reporting. The incumbent will process management fees and generate investment reports as required.

This role will operate on a hybrid work schedule based in Vancouver, BC or Toronto, ON.

As a Client Reports Administrator, your main responsibilities will involve:

Prepare and distribute system-generated reports (investment performance and taxable income). Liaise with external investment firms and custodians for product-related data. Generate managed reports for internal teams and review them for accuracy and completeness. Calculate management fees and process adjustments to fee charges. Match internal account transfers and switches between share classes. Collect and distribute tax slips and upload them to client and accountant portals. Manage historical data including fund distribution, tax breakdowns, and foreign exchange rates. Monitor team inbox and respond to tax and investment queries from the advisory services team. Documentation of software malfunctions and unexpected problems with reports. Additional duties as required including assistance with projects to improve client service. Collaboration with internal teams to ensure strict adherence to reporting timelines. Monitor industry trends including best practices in reporting and compliance requirements.

Success Factors:

Strong written communication: you can simplify complex topics appropriate for the audience. Team player: you drive collaboration and with a low ego, always putting the team above self. Workload management: strong prioritization and efficient work, balancing quality, and speed. Problem-solving: critical thinking; detailed but with the big picture, seeking to understand the why. Client service mindset: Solutions oriented and desire to exceed expectations. Expertise for the role: investment and tax knowledge, ability to work with data in Excel.

As a Client Report Administrator, your skills and qualifications will include:

Bachelor’s degree in Business Administration or Accounting (or equivalent). Proficient with MS Excel and working with large data sets. Ability to use SQL and data modelling techniques considered an asset. Two years of experience in accounting/finance (i.e., ideally financial services administration). Strong analytical skills and mathematical ability with close attention to detail. Excellent interpersonal and communication skills (both written and verbal). The interest and ability to connect with internal clients and build a sense of trust. Ability to anticipate problems and solve them proactively. Willingness to learn new skills and acquire additional education as required. High degree of professionalism and maturity. Strong time management skills, particularly the ability to prioritize a multitude of tasks. Must be legally eligible to work in Canada for any employee.

Please include both cover letter and resume in your application. Thank you for your interest in this position. We are an inclusive equal opportunity employer. For more information about this and other roles: www.nicolawealth.com

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