Client Care Administrator
4 months ago
**_Salary $45-50K/year_**
**ROLE OBJECTIVE**
Reporting to the Client Care Manager, the Client Care Administrator will be working with the Client Care team to achieve the company goal of ensuring the highest level of Customer Satisfaction. Following is the job description including but not limited to the following list of responsibilities.
**PRIMARY RESPONSIBILITIES**
- Assist Client Care Manager to prepare Homeowner manuals, information sessions & materials
- Establish on-site rapport between Construction, Client Care, Property Management and Trades
- Performing a variety of administrative duties, including but not limited to Pre-Occupancy and Handover, Post-Completion and Warranty Services
- Pre-Occupancy & Handover
- Pre-Delivery Inspection_
- Coordinate with PDI inspectors, Client Care Coordinator, Client Care Technician and cleaners to ensure that the suite is PDI ready
- Schedule and track PDI appointments with the Purchasers or Designates according to the Occupancy Schedule
- Reporting to Client Care Manager with PDI schedule updates
- Meet and greet Purchasers or Designates to Customer Care office
- Handover_
- Conduct key release in coordination with Client Care & Solicitor office
- Liaison with Solicitor office for closing notifications
- Release keys to Homeowner and explaining contents of packages
- Explaining Tarion Warranty to Homeowner
- Post Occupancy and Tarion Statutory Warranty forms
- Follow up with homeowners; schedule post-occupancy deficiency review
- Track post-occupancy deficiencies and on-time completion
- Respond to residents’ general and emergency concerns in a timely manner and ensuring these concerns are promptly addressed
- Trade Coordination
- Follow up with trades; schedule appointment for deficiencies repair
- Schedule cleaners for PDI and Move-in cleaning if required
- Weekly reporting to Client Care Manager with site status updates
**SECONDARY RESPONSIBILITIES**
- Assist with Client Care events preparation and coordination
- Assist on-site Client Care team as and when required
- ** REQUIRED SKILLS AND QUALIFICATIONS**
- 1-2 years experience in a similar role
- Strong communication skills (both written and oral) with an ability to present information in a clear manner
- Basic knowledge of Tarion Warranty
- Able to handle problems in a prompt and professional manner
- Self-starter attitude with an ability to work in a fast-paced environment, including being on site as well as in an office
- Proficiency in MS Office, Adobe Acrobat
**TIME**
- Flexible hours including evenings and weekends as necessary
- Lieu time to be provided for any additional hours worked with prior approval
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