Senior IT Manager, Data Info Management

Description

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Manage and/or lead a team of technology Data Analysts / Data Specialists responsible for the build, design, development, testing, execution, and quality assurance of Data / Information Management solutions ensuring effective integration and processes are in place across the enterprise. Role may also be a technical expert within a specialized data management field responsible for providing team leadership and building out Data / Information Management organizational capabilities.

Accomplished Delivery Manager to lead Production Support for BI applications (Alteryx, Posit, Power BI, others) with experience in Azure at TD. Seeking leader with a focus on end to end solution and understanding the impact to BI tooling teams. Ideal candidate should have Delivery experience at TD. Agile at Scale experience a plus.

Responsible for multiple Business Intelligence server environments supporting Enterprise solutions Lead and drive projects and currency implementations and partner with Technology and Business partners to align to business requirements Manage and remediate open technical gaps on supported Business Intelligence server environments Work closely with technical architects, data and software engineers to ensure optimal application and data database design to support reporting requirements. Expertise in server platform sizing, troubleshooting, tuning & disaster recovery. Configure and maintain Business Intelligence Server Software Layer Change management including software, hardware upgrades, patches Monitor server activity/usage statistics to identify possible performance issues/enhancements Performance tuning / Server management of tableau server environment (clustering, Load balancing). Develop and document standards/best practices for development and administration of the BI application platform.

KEY ACCOUNTABILITIES

CUSTOMER

Build, oversee and manage diverse team of data / information management Analysts/Specialists and related operations and set team goals / objectives in alignment with overall Business strategies Manage the team in driving out the technology strategic roadmap, including the introduction of big data technologies, advanced analytics, data modeling and other capabilities that will deliver meaningful data analytics Oversee the delivery of data products in report / presentation format to specifications and timeline in alignment with overall business data governance/information management strategies Responsible for ongoing data sourcing and management (e.g. quality assurance, analysis, and the production and distribution of Management Information) Support technology leadership team in driving out the information excellence program and build technical and governance capability across all aspects of data analytics and modeling Support technology leaders and champion for the ‘single view of the customer’ as well as ‘single view of the bank – One Bank’ in IT Be accountable for building data management capabilities and leveraging it as a competitive advantage for TD Build Information as a Service capability and implement the Information Excellence capabilities defined by Enterprise Architecture. Make data consumption on-demand and transparent and provide fit for purpose services – reports, analytics, model and data Significantly reduce the cost per consumption of data while improving quality Build strong relationship with ITS, Architecture, TRMIS and work in partnership to develop leading edge technology solutions with a special focus in the Big Data space Interface with technology teams supporting AML, Marketing, Fraud, Risk, Security and Compliance looking for opportunities to share/leverage enterprise data and integrate diverse data sources to enable big data analytics and enterprise level reporting Oversee the data acquisition and analysis process and facilitate conversations in increasing efficiency and quality of data analytics delivery Lead the efforts in integrating siloed, irregular and external data from TD systems and data warehouses to enable a consolidated view of customer information to drive behaviour and predictive analytics Assess existing analytics tools and enhance existing analytical capabilities and quality of data to enable greater automation Investigate new opportunities to create and develop more effective methodologies and processes for collecting, analyzing and presenting data Actively consolidate and rationalize Corporate data stores Optimize operational efficiencies by taking opportunities to reduce cost through process improvement, unit costs reduction and provide meaningful financial insight to the functional leader or CIO and manage the operational and department costs with a high degree of transparency

SHAREHOLDER

Lead and manage the team responsible for the Data Management / Information Excellence data deliverables including contribution to the overall project business requirements and data requirements Accountable for team adherence to prescribed data management, governance standards and processes, ensuring timely notification of issues/problems, review escalated risks and issues, work with stakeholders to develop contingency plans, resolve risks, and escalate further where necessary Oversee and facilitate coordination efforts with other technology teams such as, ITS, Architecture, TRMIS and CIO teams etc. to ensure teams are effectively managing deliverables to ensure project success Apply standards and best practices to ensure that the application’s data is accurate, complete, current, understandable, and accessible Implement quality, operational, and service management processes and ensure adherence to the processes Provide testing estimates and estimate revisions for costs and resources and track financial actuals against provided estimates and provide forecasts to appropriate stakeholders Implement , maintain and enhance Data Governance, Data Quality and related policies, in alignment with TD's Enterprise standards and frameworks Develop and manage the departmental plan and budget to ensure effective use of corporate funds and compliance with budget targets and outsource vendor contract terms and conditions Manage intake and demand, coordinating data resources as required and identify and source appropriate resources across all work streams, ensure all resources are used effectively Oversee that requirements regarding privacy and security of data, data governance and access controls are appropriately captured Participate in audit reviews of internal controls and processes when required Ensure compliance with well-defined enterprise technology delivery practices and standards and project management disciplines

EMPLOYEE / TEAM

Responsible for management of the overall team providing both leadership and technical guidance, setting targets and objectives for the team in delivering results Grow team expertise and organizational capabilities to align with enterprise demand and the Bank's business / technology direction, assess team skills and capabilities and continually look for ways to provide and enhance the value delivered Foster an environment / culture that encourages productivity, innovation, continuous process improvement, teamwork and a high level of professionalism Provide coaching, development, succession, recruitment, resource management and overall team leadership and provide regular on-going feedback and input into performance assessments and development plans Continuously enhance knowledge / expertise in own area and keep current with leading-edge technologies trends Prioritize and manage own workload in order to deliver quality results and meet timelines Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team Establish effective relationships across multiple business and technology partners, program and project managers Participate in knowledge transfer within the team/ business units

BREADTH & DEPTH

Deep understanding and hands-on experience implementing a Big Data stack (e.g. Hadoop).  Complete understanding and expertise with Data warehouse technologies including Database Management Systems, BI Tools and ETLs Strong knowledge of when to use traditional vs big data solutions Extensive experience in leading and designing complex data-intensive applications. Extensive functional and technical knowledge of advanced analytics processes (building automated processes for data acquisition and analysis), systems and methods for prevention, detection and management of financial crimes Senior role requiring significant people management experience and specialized knowledge of advanced data analytics within the context of a global bank Generally reports to an Executive role with broader mandate

EXPERIENCE & EDUCATION

Undergraduate degree or Technical Cert. Graduate degree, preferred 10+ years relevant experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement (Quebec only):

Sans Objet

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