Technical Support Specialist

3 weeks ago

Toronto, Canada Toronto Metropolitan University Full time

About Toronto Metropolitan

At the intersection of mind and action, Toronto Metropolitan University (TMU) is on a transformative path to become Canada’s leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current outlines each as core values and we work to embed them in all that we do.

TMU welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us in realizing the benefits of embedding these values into the work at every level and in every unit of the university. In addition, to correct the conditions of disadvantage in employment in Canada and to bring lived experiences to the work, we encourage applications from members of equity deserving groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit Peoples in Canada, First Nations Peoples in the United States, racialized people, Black people, persons with disabilities, women, and 2SLGBTQ+ people. Preference will be given to candidates with lived experiences as people from equity deserving groups, as well as experience working with these communities with which the University works every day. Please note that all qualified candidates are encouraged to apply and we welcome newcomers and immigrants to Canada.

In April 2022, the university announced its new name of Toronto Metropolitan University. Learn more about our.

The team 


Rogers Cybersecure Catalyst


Rogers Cybersecure Catalyst (Catalyst) empowers individuals and organizations to seize the opportunities and tackle the challenges of cybersecurity. Together with our partners and collaborators, we work to realize a vision of healthy democracies and thriving societies, powered by safe and secure digital technologies.
 

Through our groundbreaking training and certification programs; unique commercial acceleration programs for cybersecurity start-ups and scale-ups; first-of-its-kind cyber range; wide-ranging public education programs; and influential policy interventions, the Catalyst helps drive Canada’s global competitiveness in cybersecurity.
 

The Catalyst is a not-for-profit corporation owned and operated by Toronto Metropolitan University and based in Brampton, ON. Hybrid work schedule with expectations of minimum of weekly days (2) in the Brampton offices.

The Opportunity

Rogers Cybersecure Catalyst (Catalyst) is looking for a Technical Support Specialist to join the team. As a Technical Support Specialist, you will provide timely and effective technical consultation, advice, assistance, guidance and support to the Rogers Cybersecure Catalyst and the Catalyst Cyber Range in the selection, acquisition, deployment and use of computer technology, and the administration of the Cyber Range activities.

Other responsibilities will include:

Provide technical support, assistance, advice and troubleshooting to Catalyst department staff regarding the use of existing and new departmental hardware/software/City Hall/1 Nelson Rogers networks/related systems and resolve issues related to existing or new systems by working closely with internal departments and the Catalyst’s network provider. Set up and maintain on-going backup systems and disaster recovery procedures for the department. Monitor the Meraki network usage/performance/security/capacity, investigate hardware/software issues, develop solutions, create reports and update/improve documentation related to the network. Assist the Director, Cyber Range and Corporate Training in analyzing current hardware, software and systems operations in order to develop plans to improve the use of technology in achieving departmental goals, including establishing and implementing technical standards for the department. Assist the Director in developing specifications and costing for the selection of computer application tools (hardware, software and services) necessary to meet identified objectives and conduct appropriate testing to determine suitability of purchasing recommendations. Provide technical support for the cyber range classroom including workstations, servers and network and support the administration of virtual machines and scenarios for cyber range workshops.  Coordinate acquisition, installation and configuration of computer hardware, software and networking and maintain systems documentation (i.e. checklist for installation of computers, set up and orientation of new users, logs of system problems). Manage network accounts and network access as required, and provide orientation/instruction to users concerning departmental systems and applications. Develop, maintain and track inventories of hardware, software, user passwords and other systems data while establishing and maintaining tracking systems for software updates, patches, and licensing agreements and coordinating equipment repairs.  Provide work direction to students who are hired to assist with technical support. Assist in the research, design and maintenance of the Catalyst network, including the development and production of reports. 

Qualifications
To help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications:

Completion of a degree in Information Systems or Computer Science. A minimum of 2 years of technical support experience installing, maintaining and troubleshooting administrative information systems.  Successful experience working in a fast-paced environment with limited resources and continuously shifting priorities. Strong knowledge of systems and networking software, hardware and networking protocols.Demonstrated knowledge in PC hardware, software and peripherals.Demonstrated knowledge of Windows and other operating systems, systems administration tools and wireless systems such as Meraki. Extensive knowledge and experience in the configuration and troubleshooting of operating systems, peripheral devices, hardware and software. Systems administration and IT certifications in Linux, Microsoft or comparable certifications. Good understanding of MS Office and similar applications. Current knowledge of industry standards and emerging technologies. Understanding of internet and cloud applications such as Amazon Web Services and Microsoft Azure. Ability to establish and maintain Local Area Networks. Good understanding of computer installation, testing and maintenance protocols. Knowledge of purchasing practices and procedures. Ability to establish and maintain hardware and software inventories. Excellent analytical and problem solving skills. Understanding of business system analysis and user needs analysis techniques. Good oral and written communication skills. Tact and diplomacy.

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