Inside Sales Representative

2 months ago

Mississauga, Canada Tsubaki of Canada Ltd. Full time
Summary:
Tsubaki of Canada Ltd. is looking for a detail-orientated and customer service-driven inside sales representative. Must have excellent communication skills and be comfortable handling a large volume of emails and calls every day. Overview:Reporting to the Director of Inside Sales the primary role of the Inside Sales Representative (ISR) is to position Tsubaki as the service leader by:
  • Exceeding customer expectations.
  • Providing professional point-of-service contacts.
  • Following through on all customer requests including but not limited to:
    • Quotes.
    • Order Acknowledgements.
    • Follow-ups and Escalations.
  • Actively participating in continuous improvement initiatives.
  • Effectively managing priorities, deadlines and achieving response time objectives.
  • Contributing to a positive culture.
  • Duties and responsibilities may change as required.

Essential Duties and Responsibilities:
  • The ability to work well with all departments within the company, internal and external customers.
  • Proactively probe for target information.
  • Work alongside District Sales Managers in order to help tend to all customers’ needs.
  • Achieve department Quality Key Performance Indicator Errors Per Thousand. (EPT)
  • Adhere to Cost-estimating tools to improve the accuracy and efficiency of the cost-estimating process
  • Analyze and price out drawings, renderings, and other documentation ensuring accuracy, profitability and time sensitivity are the highest priority.
  • Ensure the highest level of attention to detail when undertaking any task.
  • Ensuring a high level of professionalism is adhered to when communicating with customers. (external and internal) 
  • Ensure there is always written documentation when following through with verbal communication.
  • Achieve department Key Performance Indicators (KPI), Quote Response Time (QRT), Average Daily Orders, Average Daily Calls, Open Messages & Categorization Rate.
  • Ability to take control of a situation, gather all pertinent information and communicate with other departments in order to have the customers’ requirements adhered to in a high-paced fashion.
  • Follow up on outstanding requests in a timely manner.
  • Provide immediate service to DSM’s by keeping a clear line of communication between ISR – DSM at all times.
 Education/Experience:
  • College diploma or 3 years of relevant Inside Sales or Customer Service experience.
  • Commercial or business math – ability to calculate ratio’s, discounts, margin, etc.
  • Mechanical aptitude & technical acuity.
  • Drawing interpretation and/or blueprint reading.
  • Ability to analyze opportunities and offer appropriate technical & commercial solutions and/or alternatives.
  • High attention to detail and excellent documentation skills.
  • Ability to handle multiple tasks and prioritize tasks, ensuring that all tasks are completed on time.
  • Ability to maintain a calm professional and confident phone manner. 


About Tsubaki of Canada Ltd.:

Since 1973, the Canadian market has trusted Tsubaki of Canada Limited, a division of Japan’s Tsubakimoto Chain Co., to keep it moving smoothly. We cover the country’s needs from our Mississauga, Ontario-based head office and production/distribution facility, and our warehouse facility in Edmonton, Alberta. Tsubaki is undertaking a significant modernization as well, by adding CNC equipment, to improve our manufacturing capabilities in British Columbia.

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