Operational Support Specialist

2 months ago

Gatineau, Canada Randstad Canada Full time
Nous recherchons un spécialiste du support opérationnel expérimenté (niveau 3) pour rejoindre notre équipe. Le candidat idéal est un généraliste chevronné avec plus de 10 ans d'expérience en administration des systèmes et en support opérationnel, capable de fournir un service exceptionnel "haut de gamme". Ce poste nécessite une maîtrise de l'anglais et du français, et les candidats doivent être disponibles pour des quarts de jour, des quarts du soir (jusqu'à 00h00) et des week-ends périodiques.

Responsabilités :

Fournir un soutien complet en administration des systèmes et en opération, y compris la mise en place des accès utilisateurs, la gestion des profils utilisateurs, la réalisation de sauvegardes et de récupérations, ainsi que la supervision des opérations quotidiennes des systèmes informatiques.
Exécuter des mises à jour logicielles et appliquer des correctifs pour garantir que les systèmes sont à jour.
Servir d'interface client pour s'assurer que tous les changements demandés sont efficacement mis en œuvre.
Surveiller les tendances de charge de travail informatique et effectuer des ajustements pour optimiser l'utilisation des ressources informatiques.
Diagnostiquer et dépanner les imprimantes réseau pour assurer un fonctionnement fluide.
Fournir un support technique pratique pour la mise en place de matériel informatique et de périphériques dans les espaces de bureau.
Exigences :

• Minimum de 10 ans d'expérience en administration des systèmes et en support opérationnel.
• Capacité avérée à fournir un service client de haute qualité dans un environnement informatique.
• Maîtrise de l'anglais et du français requise.
• Doit être en mesure d'obtenir une habilitation de sécurité de niveau fiabilité.
• Doit être disposé à travailler lors des quarts de jour, des quarts de soir (jusqu'à 00h00) et les week-ends périodiques.
• Expérience dans le diagnostic et le dépannage des imprimantes réseau.
• Expérience dans le soutien technique pratique pour la mise en place de matériel informatique et de périphériques dans un espace de bureau.
Si vous êtes un professionnel dévoué cherchant à tirer parti de vos compétences dans un rôle dynamique, nous serions ravis d'avoir de vos nouvelles Postulez dès maintenant pour rejoindre notre équipe et contribuer au succès de nos opérations informatiques.

Avantages
We are seeking an experienced Operations Support Specialist (Level 3) to join our team. The ideal candidate is a seasoned generalist with over 10 years of experience in systems administration and operations support, capable of delivering exceptional "white glove" service. This role requires fluency in both English and French, and candidates must be available for day shifts, evening shifts (until midnight), and periodic weekends.

Responsabilités
• Provide comprehensive systems administration and operations support, including setting up user access, managing user profiles, conducting backups and recovery, and overseeing day-to-day computer systems operations.
• Execute software upgrades and apply patches to ensure systems are up to date.
• Serve as a customer interface to ensure all requested changes are effectively implemented.
• Monitor computer workload trends and make adjustments to optimize the utilization of computer resources.
• Diagnose and troubleshoot network printers to ensure smooth operations.
• Provide hands-on technical support in setting up IT hardware and peripherals in office spaces.

Qualifications
• Minimum of 10 years of experience in systems administration and operations support.
• Proven ability to provide high-quality customer service in an IT environment.
• Fluency in both English and French is required.
• Must be able to acquire a reliability-level security clearance.
• Must be willing to work day shifts, evening shifts (until midnight), and periodic weekends.
• Experience diagnosing and troubleshooting network printers.
• Experience providing hands-on technical support in setting up IT hardware and peripherals in an office space.

Sommaire
If you are a dedicated professional looking to leverage your skills in a dynamic role, we would love to hear from you Please apply now to join our team and contribute to the success of our IT operations.

Randstad Canada s'engage à favoriser une main-d'œuvre représentative de toutes les populations du Canada. Nous nous engageons en conséquence à développer et à mettre en œuvre des stratégies pour promouvoir l'équité, la diversité et l'inclusion dans toutes nos sphères d'activité en examinant nos politiques, pratiques et systèmes internes tout au long du cycle de vie de notre main-d'œuvre, y compris au niveau du recrutement, de la rétention et de l'avancement pour tout individu. En plus de notre profond engagement sur le respect des principes des droits de la personne, nous nous engageons à prendre toute mesure positive pour influer sur les changements à mettre en place en vue de garantir la participation de tout individu dans le monde du travail et ce, sans obstacle, systémique ou autre, en particulier pour les groupes en quête d'équité généralement sous-représentés dans la main-d'œuvre au Canada, y compris les personnes qui s'identifient comme femmes ou personnes non-binaires/non conformes au genre, les Peuples et communautés autochtones, les personnes en situation de handicap (visible ou invisible), les personnes faisant partie des minorités visibles, les personnes racisées et des communautés LGBTQ2+.

Randstad Canada s'engage à créer et à maintenir un milieu de travail inclusif et accessible pour toutes les personnes candidates et employés en soutenant leurs besoins d'accessibilité et d'accommodation tout au long du cycle de vie de l'emploi. Nous demandons à toutes les personnes demandeuses d'emploi de bien vouloir identifier leurs besoins en matière d'accommodation en envoyant un courriel à accessibilite@randstad.ca pour s'assurer de leur capacité à participer pleinement au processus d'entrevue.

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