Bilingual FRENCH Customer Experience Specialist

3 months ago

Mississauga, Canada Randstad Canada Full time
Are you a customer experience professional with a knack for helping people? Do you enjoy troubleshooting and learning new ways to solve problems? Are you bilingual in English and French? Have you worked in a call centre environment for at least a year?

If this sounds like you, we have the perfect opportunity

Randstad Canada is looking for someone to fill a full-time contract role (with a possibility of being taken on permanently)

As a Bilingual (English/French) Customer Experience Specialist you will report into the Customer Experience Manager and assist in day to day operations, managing customer interactions, troubleshooting with customers, and improving system performance.

Success in this role demands strong organizational skills, attention to detail, and the ability to efficiently manage technical support and data-related tasks.

Advantages
- Fully remote role
- Temporary opportunity with a strong possibility to become permanent
- Great training program specific to you
- Equipment provided by the company

Responsibilities
- Assist in managing inquiries, resolving issues, and escalating complex problems in both English and French
- Provide first-level CRM and platform troubleshooting, coordinating with the technical team for advanced issues.
- Prioritize and respond to customer emails promptly, keeping clear and organized records.
- Work with the customer service team to enhance efficiency and support smooth operations

Qualifications
- At least 1 (one) year experience in a call centre customer service role
- Bilingual in English and French is a MUST
- Strong organizational and multitasking skills
- Attention to detail, especially in data and communications
- Basic technical troubleshooting (CRM experience a plus)
- Problem-solving abilities and team collaboration
- Must reside in Ontario

Summary
If you are interested, apply now
1) Apply online
2) Send a copy of your resume to mackenzie.dwyer@randstad.ca and mention "Remote- Bilingual (English/French) Customer Experience"

**While we welcome all applications, please note that only those candidates selected for an interview will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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