Bilingual Customer Care

2 months ago

Mississauga, Canada BAXTER Full time

**Vantive: A New Company Built On Our Legacy**

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.**Your Role**:
In this role, you will be the first point of customer contact regarding such matters as order management, product complaints, service complaints, adverse events, and general inquiries. Your will be responsible for initial intake, documentation, and distribution of customer need as required. Provides independent resolution to moderately complex inquiries and responsible for investigation of problems related to shipment of products, returns, credits and orders.

**What you'll do**:

- Provides first point of contact for order entry for both institution and Home Patient.
- Thoroughly documents all inquiries in adherence with company procedures.
- Redirects complex or specialized concerns to appropriate team for follow up (e.g. - medical inquiries, technical product support) when applicable
- Expedites customer orders as required.
- May provide guidance and training to department new hires
- Investigates and resolves problems related to shipment of products, returns, credits, and orders.
- Handle processing and issuing credits for returns.
- Sets-up new patients as per key requirements, maintains other records, and prepares customer required reports
- Patent management for inbound and international travel requirements
- Supports resolution of errors within GFax and EDI transactions
- Manages cycler deployment process
- Manage sample export and input order
- Prepares key customer/patient metric reports and resolves
- Resolves customer questions, and handles requests, where judgment and initiative are required to resolve and/or make recommendations.
- Perform initial data collection for product complaints and adverse events which may include: evaluate complaint for need to investigate and coordinate sample retrieval, provide complainants resolutions (written or verbal) communication for known issues, notification to third parties of product complaint.
- Must be fully Bilingual in English/French

**What you’ll have**
- Minimum of 2 years experience in customer service
- High school diploma/bachelor's degree in a related field
- Fully Bilingual in French and English
- Exceptional verbal and written communication skills
- Ability to thrive in a very fast-paced environment
- Analytical and business problem-solving skills along with the ability to ask the right questions and lead conversations.
- Ability to interact effectively with all levels of professionals (RNs, patients, other medical professionals).
- Strong ability to multi-task.

**Nice to have**
- Bachelor’s degree preferred in life science, health science, or related discipline.
- Prior experience in healthcare industry
- Baxter is committed to supporting the need for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission._

LI-BT1

**Reasonable Accommodations**

**Recruitment Fraud Notice**

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

146118

  • Bilingual Customer Care Specialist

    6 months ago

    Mississauga, Canada Hoya Vision Care Full time

    **SHIFT: 9:00AM to 5:30PM** **SUMMARY** This position is responsible for handling external and internal customer inquiries and concerns with the highest degree of patience, courtesy, and professionalism. Positive intention and positive language are used to communicate effectively with our broad range of customers. **JOB RESPONSIBILITIES** - Receive and...

  • Bilingual Customer Care Representative

    2 months ago

    Mississauga, Canada United Van Lines (Canada) Ltd. Full time

    **Job Summary** United Van Lines (Canada) Ltd. is Canada's largest network of moving companies and the only Canadian van line that is 100% owned and operated by its members. We are a winner of Canada’s Best Managed Companies program. We are currently recruiting for a Bilingual (French/English) Customer Care Representative to join our team working with...

  • Bilingual Customer Care Representative

    5 months ago

    Mississauga, Canada United Van Lines (Canada) Ltd. Full time

    **Job Summary** United Van Lines (Canada) Ltd. is Canada's largest network of moving companies and the only Canadian van line that is 100% owned and operated by its members. We are a winner of Canada’s Best Managed Companies program. We are currently recruiting for a Bilingual (French/English) Customer Care Representative to join our team working with...

  • Mandarin Customer Care Specialist

    6 months ago

    Mississauga, Canada Hoya Vision Care Full time

    **Shift: 12:00PM - 8:30PM** **SUMMARY** This position is responsible for handling external and internal customer inquiries and concerns with the highest degree of patience, courtesy, and professionalism. Positive intention and positive language are used to communicate effectively with our broad range of customers. **JOB RESPONSIBILITIES** - Receive and...

  • Bilingual Customer Care Representative

    5 months ago

    Mississauga, Canada Element Fleet Management Full time

    Get started on an exciting career at Element!_ Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. What We...

  • Customs Clerk

    2 months ago

    Mississauga, Canada GIGG Express Inc. Full time

    **Job Summary** GIGG Express Inc. is seeking for an experienced Bilingual (Spanish Speaking) Customs Clerk to work in our Mississauga, Ontario office. **Shift**:Monday to Friday, Day Shift **Job Duties**: - Post bonds for products imported or assist clients in obtaining bonds. - Receive and review all clearance documents; screen documents thoroughly for...

  • Customs Clerk

    6 months ago

    Mississauga, Canada GIGG Express Inc. Full time

    **Job Summary** GIGG Express Inc. is seeking for an experienced Bilingual (Spanish Speaking) Customs Clerk to work in our Mississauga, Ontario office. **Shift**:Monday to Friday, Day Shift **Job Duties**: - Post bonds for products imported or assist clients in obtaining bonds. - Receive and review all clearance documents; screen documents thoroughly for...

  • Customs Clerk

    6 months ago

    Mississauga, Canada GIGG Express Inc. Full time

    **Job Summary** GIGG Express Inc. is seeking for an experienced Bilingual (Spanish Speaking) Customs Clerk to work in our Mississauga, Ontario office. **Shift**:Monday to Friday, Day Shift **Job Duties**: - Post bonds for products imported or assist clients in obtaining bonds. - Receive and review all clearance documents; screen documents thoroughly for...

  • Bilingual (English/french) Customer Care

    5 months ago

    Mississauga, Canada Element Fleet Management Full time

    Get started on an exciting career at Element!_ Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. - Job...

  • Bilingual Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Randstad Full time

    We are seeking a Bilingual Customer Service Representative to join our team at Randstad. If you have experience in telephone customer service and are passionate about working for a company with a worldwide presence, this could be the perfect opportunity for you.This company has been a leader in the field of vision and optics for over 75 years, with a...

  • Bilingual Customer Care Specialist

    2 months ago

    Mississauga, Canada Randstad Canada Full time

    Do you have experience in telephone customer service and are you looking for a permanent job in Mississauga?Are you interested in the field of vision and optics? Would you like to work for a company with a worldwide presence and the working conditions you deserve? This company, which has been in existence for over 75 years, has revolutionized the world of...

  • Bilingual Customer Service Representative

    1 month ago

    Mississauga, Ontario, Canada ProTemps ProTegé Full time

    Job Summary:Pro Temps / Pro Tegé is seeking a skilled Bilingual Customer Healthcare Representative to join our team. As a key member of our Customer Care Team, you will be responsible for handling inbound calls and emails, responding to customer inquiries, and resolving requests related to pricing and product availability.Responsibilities:- Handle customer...

  • Bilingual Customer Care Agent

    6 months ago

    Mississauga, Canada Konica Minolta Full time

    **POSITION PROFILE** **SUMMARY OF KEY RESPONSIBILITIES** 2. Ensure all meter reads are entered in SAP accurately 3. Monitor trouble tickets to ensure our customers are satisfied with the results 4. Review and validate new contracts for billing accuracy 5. Work through daily assigned trouble tickets to ensure appropriate resolution is in place 6. Exercise...

  • Customer Care Specialist

    5 months ago

    Mississauga, Canada Hoya Vision Care Full time

    **Join The Hoya Vision Care Canada Team!** For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals. We are currently hiring a **Customer Care Specialist...

  • Bilingual Customer Care Representative

    2 months ago

    Mississauga, Canada BAXTER Full time

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Bilingual Customer Care Representative

    5 months ago

    Mississauga, Canada Baxter Full time

    Vantive: A New Company Built On Our Legacy Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...

  • Bilingual Customer Care Representative

    6 months ago

    Mississauga, Canada BAXTER Full time

    **Vantive: A New Company Built On Our Legacy** Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...

  • Bilingual Customer Care Rep II

    5 months ago

    Mississauga, Canada Baxter Full time

    This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Bilingual Customer Service Representative

    1 week ago

    Mississauga, Canada Hydro Full time

    Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles, to advanced development and manufacturing for most industries....

  • Bilingual Customer Service Representative

    2 months ago

    Mississauga, Canada Hydro Full time

    Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles, to advanced development and manufacturing for most industries....