Bilingual (English/french) Customer Care

5 months ago


Mississauga, Canada Element Fleet Management Full time

Get started on an exciting career at Element_

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
- Job Description
- What We NeedWe are looking for a Bilingual Customer Care Representative to join the Element Driver Support team. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.- At Element, you will play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a differenceAre You:
- Dedicated to providing world-class customer service in an incoming call center environment?
- Able to work independently in a fast-paced and exciting team setting?This position works Monday - Friday, full-time (37.5 hours/week), with full benefits. The hours of this team are 8:00 am - 8:00 pm ET. We provide all computer equipment needed to perform your job from home.A Day in the Life- Handle calls in an efficient manner, minimizing driver/client time to resolve issues.
- Strive for first call resolution
- Exhibit applicable empathy during interactions, to ensure a superior customer experience.
- Assess customer needs, clarify information, research any issue, and provide solutions and /or alternatives.
- Meet personal/team qualitative and quantitative targets.
- Work effectively in a team environment, and when needed - provide back-up support for administrative tasks.
- Regularly attend work during scheduled shift
- Requirements- Bilingual French and English required
- High school diploma or equivalent required
- 1+ year(s) customer service work experience required, contact center experience preferred
- Excellent customer service and communication skills (verbal and written)
- Strong organizational skills, time management and multitasking skills
- Considers and appropriately incorporates perspectives from others
- Demonstrates proficiency with Microsoft Office Suite including Word, Outlook and Excel
- Telecommuting Requirements- Quiet dedicated work area
- Ability to keep all company-sensitive documents secure (if applicable)
- Access to a high-speed internet connection

What’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
- Hybrid work environment for most positions

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
- or call (800) 665-9744._

Pay transparency Nondiscrimination
- Know Your Rights: Workplace discrimination is illegal



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