Senior Technical Writer.

7 months ago

Saint John, Canada Innovatia Full time

Innovatia Content Solutions is an industry leading content solutions provider with expertise in the Information Technology, Telecommunications, and Energy sectors. Operating for over 20 years, we provide our customers enterprise content solutions to address business challenges while meeting the needs of their end users. We accomplish this through learning and documentation solutions, including operational and technical content development and management, customized eLearning development, and content strategy and architecture services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies.

We are looking for motivated, passionate team members who enjoy the dynamic and fast paced culture of a services industry with a diverse set of clients who require content analysis and technical writing services. You are a self-starter who excels at creating, improving and shaping an ever-evolving content development environment. You are an expert collaborator who will produce a variety of high-quality content formats as well as bring innovative ideas to improve processes for content delivery.

The Senior Technical Writer designs and develops content for our clients in a variety of sectors. The writer possesses expert writing skills and applies expertise to interview SMEs and conduct research necessary to produce accurate, comprehensive, effective, and concise information assets for various audience types.

Location: Remote (Canada & US)

Employment Type: Contract

Responsibilities

Analyzes source content Designs information for conciseness, accuracy, effectiveness; eliminates non-essential content Organizes and facilitates Working Sessions and Review Sessions with SMEs, ensuring focus and timely results Interfaces directly with multiple stakeholders within the client base Manages multiple information assets and delivery schedules in a dynamic environment Adheres to Quality Assurance practices prior to distributing information assets to the clients

Qualifications

Post-secondary degree or diploma, preferably in Technical Communications, Library and Information Science, Computer Science, Information Sciences, English, or Journalism 7+ years experience developing content for a variety of industries Comfortable with software applications and technology in general, especially database concepts Demonstrates structured writing competencies Demonstrates strong leadership and customer facing skills Has experience working with remote team members, leveraging best practices, and enabling technologies to do so effectively Strong customer-facing written and verbal communication skills Structured writing skills/competencies Proficiency in a variety of PC tools and applications such as Confluence, JIRA, Teams, Webex and standard office tools. Ability to work under pressure and meet aggressive timelines Professional consulting skills and business acumen to interact with clients and SMEs; managing outcomes to negotiate a win-win for all involved Ability to identify risks, impacts, and mitigation strategies, and to clearly communicate such to the Senior Lead Writer or Project Managers Experience writing for telecommunications, cloud, and networking sectors is considered an asset.

To apply for this dynamic opportunity, upload your resume to www.Innovatia.net/Careers 

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Innovatia is an equal opportunity employer.

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