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Licensed Assistant Manager-Hamilton,ON-Pearle Vision

2 months ago

Hamilton, Canada EssilorLuxottica Full time

Requisition ID:  845752 
Store # : 005863 Pearle Vision 
Position: Full-Time
Total Rewards: 

At every neighborhood Pearle Vision we believe nothing should keep patients from getting the eye care they need. Consider working for a Pearle Vision right in your community. We look for employees who are creative, energetic, and people focused looking for exciting opportunities in eye care or retail.

GENERAL FUNCTION

The Licensed Assistant Manager drives profitable sales growth. This is accomplished through development of a positive and productive retail-selling environment that ensures excellent customer service, customer retention, as well as outstanding associate/doctor satisfaction and retention.

MAJOR DUTIES & RESPONSIBILITIES

Drives profitable store sales by fostering a retail selling culture through NECE. Attains plan sales goal, comp store sales growth & store goal. Increases customer transactions by overseeing and coaching retail staff. Manages payroll cost effectively, in accordance with Company standards. Manages gross margin, in accordance with Company standards. Conducts measurements of bridge and eyesize, temple length, vertex distance, pupilary distance and optical centers using appropriate tools. Coaches, develops, and motivates staff and ensures timelines of training are adhered to. Oversees sales floor and monitors NECE skills of retail staff. Facilitates discussions of accountability with retail staff with result to their performance. Partners with Store Manager on direction of business and communicates opportunity areas. Develops professional business relationships with Doctors. Performs quality exams as indicated by exceptional customer satisfaction (as measured by NPS) including: number of repeat customers/customer retention and coverage/quality of hours. Implements retail-selling initiatives to increase number or exams and conversion of exams to sales. Recruits, trains, develops, motivates and retains associates, as measured by: Active and targeted networking, interview and select for hire candidates who demonstrate excellent customer service behaviors.Encouraging high productivity (sales/hour, transaction).Employee satisfaction through two-way communication.Bench strength (reflected by development, utilization and accuracy of manpower planning process, proactive recruiting and productive turnover. Ensures each store is effectively merchandised and presented according to standards. Executes planogram and visual appearance inside and outside of store (i.e. signage). Maintenans overall standards (i.e. cleanliness, housekeeping). Ensures Associates exhibit professional presentation (i.e. attire) in accordance Brand standards. Executes local and national marketing programs and initiatives. Executes Brand standards for signage and promotions.

BASIC QUALIFICATIONS

High school diploma OR comparable experience typically achieved with 2+ years as an Optical Associate Proper licensure Proven track record of sales growth through sales skills and accountability for sales results Proven experience and results with a retail or customer service establishment Ability to facilitate, train (through practice and role-play), coach and develop excellent, results-oriented, customer-oriented, retail/sales-oriented associates/teams Ability to recruit and select associates/teams Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate and doctor relationships Success in store merchandising and attention to detail Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up

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