Manager, Policy and Programs

3 weeks ago

Hamilton, Canada City of Hamilton Full time

**About the City of Hamilton**

**Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason**

**JOB POSTING**

JOB ID #: 20944

Manager, Policy and Programs - Licensing & Bylaw Services
Planning & Economic Development
Licensing & ByLaw Services
330 Wentworth St. N.

NUMBER OF VACANCIES: 1 Full-Time Regular

UNION/NON-UNION: Non Union Mgmt Professional

HOURS Of WORK: 35.00 per week
- GRADE: 7
- SALARY/HOUR: $58.254 - $72.818 per hour- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Permanent

Job Description ID #: A14258

**SUMMARY OF DUTIES**

Reporting to the Director, Licensing and Bylaw Services, the Manager of Policy and Programs is responsible and accountable for the management and oversight of the Policy and Programs Section, inclusive of staff management, reporting and performance. The section provides support to the Licensing and Bylaw Services division, including, researching, developing and writing Business Cases, Pilot Programs, By-laws, Reports to Committees and Council on Licensing and Bylaw Services priorities and programs. This leader will engage in the planning and policy development, implementation, monitoring, and evaluation through performance measures of policy, bylaws and programs for Licensing and Bylaw Services. The Manager will be required to work closely with the Licensing and Bylaw Services leadership team, staff, and community stakeholders to ensure the programs, projects, policies and by-laws meet the needs of the team, the City and the Community. The Manager will ensure that policies, bylaws and programs are effectively administered and delivered in line with all pertinent provincial and federal legislation. The Manager will provide leadership, guidance, technical competence, innovative problem solving, and achieve results through effective teamwork.

The Manager will assist in the development and implementation of Policy and Procedures for Licensing and Bylaw Services along with any other similar projects that need to be developed and delivered in an effort to increase efficiency and effectiveness with a focus on “Best Practices” and revenue generation.

**GENERAL DUTIES**

Oversees the Policy and Programs Section, which is responsible and accountable for bylaw drafting, implementation, legislative reviews, amendments and general policy work. The Manger will have carriage of a workplan that supports all of Licensing and Bylaw Services and is aligned with Corporate Priorities. Effective Time Management and prioritization are critical to the success of this position.

Demonstrates excellent writing skills and have experience in writing and implementation of Bylaws, Policies and Projects. Provide direction, leadership and coordination of teamwork. Motivate and encourage staff to achieve high levels of performance and productivity. Foster a work enforcement that supports customer service, innovation, and high-quality service.

Defines and documents project charter, scope, deliverables, timelines, and resource requirements and identify project risks. Confirm and secure funding and commitment from the Project sponsors, stakeholders and project team members.

Leads a team to implement municipal Best Practices, the Manager will have an understanding of other Jurisdictions’ solutions to ensure that the finished products are workable, enforceable, concise and meets with the overall intent of Community Safety and Protection while keeping in mind the City’s focus on an “Open for Business” approach.

Oversees training sessions for officers when new bylaws, policies or programs are passed by Council. The Manager will have a grasp on provincial legislation, that may impact Licensing and Bylaw Services including the enforceability of current By-laws.

Assists and oversees the development and implementation of the Bylaws, Business Cases and Policy Development.

Promotes teamwork and provide direction to cross-functional and cross-departmental teams, provide clearly defined goals and objectives, function as a mentor to staff, motivate, coach and provide advice to staff on the project issues and problem resolution.

Uses a “best practices” approach in seeking new methods, systems, research and analysis to support continuous improvement in the delivery of services provided by Licensing and Bylaw Services.

Investigates and recommends innovative/creative policies and business processes for improving

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