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Technical Support Engineer

4 months ago

Calgary, Canada NetApp Full time

Title: Technical Support Engineer

Location:

Bangalore, Karnataka, IN, 560071

Requisition ID: 126254

About NetApp

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO

Job Summary

We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. 

If you’re a motivated self-starter, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. simply, we’d like to meet you.

Primary Job Functions:

Provide Tier II technical support to enterprise clients, Resellers and Third-party support providers on complex and escalated scenarios. Provide troubleshooting and technical support via phone, Web based tools and email. During problem escalations, act as a liaison between customers and Engineering support. Collaborate with other teams and experts whenever required to solve complex technical issues.  Continuously develop skills leveraging several learning tools available at NetApp Inc.  Be flexible in working in shifts (4AM IST to 6PM IST). 

Job Requirements

Required Skills:

Excellent troubleshooting skills, and passion for problem solving and investigation  Understanding of Storage Hardware Architecture (Partitioning / RAID)  Excellent knowledge of Operating Systems including (Windows 2012, 2008, Linux)  Strong troubleshooting experience with Ethernet, TCP/IP routing,Multipathing, FC/FCOE and iSCSI protocols.  Working knowledge of FC and IP switches (CISCO / Brocade)  Should be able to identify and troubleshooting Storage/Host connectivity issues  The ability to diagnose complex problems and deliver analyses of root causes across a stack of complex applications, OS, Network switching and storage elements.  Working knowledge of popular hypervisors such as Vmware and Hyper-V  Candidate having experience in sizing, performance analysis, and troubleshooting of data storage systems, host appliance experience is a plus.  Knowledge on one of the cloud provider configurations and troubleshooting for multi-protocol 

Desired Skills:

Working Knowledge on Unix  Good to have knowledge of NetApp Product portfolio and working knowledge  Hands on any Enterprise Storage Knowledge on block storage systems  Knowledge on S3 cloud storage concepts 

Skill Tags: E-series, S3, Linux, Unix, Switches, Routers, Storage, Netapp, EMC, Technical Support, TSE, Cloud, AWS, Azure, AWS 

Education

4+ years of experience in a technical support environment.

Graduate, Engineering, Masters

Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. 

We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.

If you run toward knowledge and problem-solving, join us. 


Job Segment: Technical Support, Technical Support Engineer, Cloud, Linux, Unix, Technology, Engineering