Process Manager
3 weeks ago
Our client is seeking a Process Manager for the Risk Office, dedicated to enhancing business processes, managing risks, and ensuring effective controls. This role involves evaluating and improving business procedures, analyzing data to assess performance, and applying methods like Lean and Six Sigma for continuous improvement.
The ideal candidate will collaborate with cross-functional teams to deliver exceptional products and services, leveraging their communication, negotiation, and problem-solving skills to drive key initiatives. A minimum of 3 years of experience in customer experience and continuous improvement methodologies is required.
The preferred candidate should have experience in the financial industry, Agile workplace environments, and proficiency in data analytics tools like SQL and Tableau.
Our client values diverse perspectives and seeks team members who are curious, eager to learn, and passionate about process management.
Location: Hybrid
Remote: Mondays and Fridays
Onsite: 2-3 days in office (Tues-Thurs) - downtown Toronto near Union Station
Advantages
This role offers the flexibility of a hybrid work environment, allowing you to work remotely on Mondays and Fridays while collaborating in-office 2-3 days a week at a conveniently located office in downtown Toronto.
Process Managers thrive in understanding how things work – that means designing business processes, understanding and mitigating business risks and ensuring they company has the right controls in place – and then making them better. As a Process Manager, you will work with extended teams across the enterprise to manage risk and improve business processes.
Responsibilities
Regularly evaluate the efficiency of existing business procedures and proactively propose improvements to achieve better business outcomes and enhance customer experience.
Gather, analyze and interpret data and metrics to evaluate operational performance and effectively convey results to stakeholders.
Apply various methods for process improvement (Visual Management, Lean, Six Sigma) to continually enhance operational effectiveness, identify the root cause of issues and manage risk.
Provide subject matter expertise on business processes when representing the department on projects and other requests.
Collaborate cross-functionally with teams as they execute marketing, operations and business strategies to ensure we are delivering exceptional products and services to our customers.
Apply skills such as communication, negotiation, problem solving, change management to help drive key priorities like product launches, technology changes and continuous improvement initiatives.
This resource needs to be a highly motivated individual with experience working in a fast-paced environment, who will:
Leverage direct team and other internal and external stakeholders to get work done – knowing who to partner with to achieve team goals, effectively prioritize work across multiple teams and client groups, driving results in a cross-functional manner
Use metrics to identify opportunities to drive change; and be able to consult with, influence and present to more senior leaders employing analytical and problem-solving skills
Use knowledge of up/downstream dependencies and impacts to evolve strategies and influence agendas
Demonstrate curiosity and an aptitude to learn new things – easily adopting new technology and embracing a customer-grounded mindset
Focus on the sustainable implementation of systems and processes, and promote an environment where innovation and agile-learning are expected for success
Demonstrate excellent interpersonal, communication and organizational skills
At least 3 years of experience with customer experience, continuous improvement methodologies
Qualifications
At least 3 years of experience with customer experience, continuous improvement methodologies
Experience working in the Financial Industry
Experience working in an Agile workplace environment
Experience of using Lean & Six Sigma to drive continuous improvement initiatives
Experience in SQL, Tableau and other data analytical techniques
Summary
If you thrive in a fast-paced environment and are committed to making a difference, apply now
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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