Process Manager

6 months ago

Toronto, Canada Randstad Canada Full time
We are seeking a highly skilled Process Manager / Process Analyst with excellent communication skills for a hybrid role

Our client is seeking a Process Manager for the Risk Office, dedicated to enhancing business processes, managing risks, and ensuring effective controls. This role involves evaluating and improving business procedures, analyzing data to assess performance, and applying methods like Lean and Six Sigma for continuous improvement.
The ideal candidate will collaborate with cross-functional teams to deliver exceptional products and services, leveraging their communication, negotiation, and problem-solving skills to drive key initiatives. A minimum of 3 years of experience in customer experience and continuous improvement methodologies is required.

The preferred candidate should have experience in the financial industry, Agile workplace environments, and proficiency in process management
Our client values diverse perspectives and seeks team members who are curious, eager to learn, and passionate about process management.

Location: Hybrid
Remote: Mondays and Fridays
Onsite: 2-3 days in office (Tues-Thurs) - downtown Toronto near Union Station

Advantages
This role offers the flexibility of a hybrid work environment, allowing you to work remotely on Mondays and Fridays while collaborating in-office 2-3 days a week at a conveniently located office in downtown Toronto.
Process Managers thrive in understanding how things work – that means designing business processes, understanding and mitigating business risks and ensuring they company has the right controls in place – and then making them better. As a Process Manager, you will work with extended teams across the enterprise to manage risk and improve business processes.

Responsibilities
Design and manage the daily process flow including process measurement, analysis, and responding to breakdowns as needed
Support a defined framework for prioritizing, delivering, and driving efficiencies to create better experiences for our customers
Apply management skills such as communications and change leadership to help drive key priorities like product launches, technology changes, and continuous improvement
Learn and leverage process management tools and techniques that are part of the Design, Manage and Improve system
Maintain knowledge of operational procedures and ensure documentation is relevant and updated
Perform quality assurance routines on existing processes
Build expertise in the tools and interactions that are a part of your process and use that expertise to enable stakeholders in the process to successfully play their roles

Consult with the business on building a strong control environment for mitigating risk and addressing regulatory obligations
Consult with the business on best practices for navigating operational and regulatory breakdowns
Manage the day to day operations and prioritization of key initiatives within a Risk Governance team/pod
Conduct data analysis and build and maintain risk insights and reporting products
Manage and improve risk management processes with quality to ensure processes are performing as expected in an ever evolving risk and regulatory landscape

Qualifications
Bachelor's degree in Engineering, Business, Commerce, or Science (or equivalent experience)
At least 2 years of experience designing, building, managing and improving processes
At least 2 years experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively

Experience working in the Financial Industry
Experience working in an Agile workplace environment
Experience of using Lean & Six Sigma to drive continuous improvement initiatives
Experience in SQL, Tableau and other data analytical techniques
Experience in process excellence or consulting

Summary
If you thrive in a fast-paced environment and are committed to making a difference, apply now

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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