Program Coordinator

3 weeks ago


Mississauga, Canada Allegis Global Solutions Full time
Job Description

The Program Coordinator will join a team of professionals working in a fast paced, team environment. The Program Coordinator facilitates and manages various processes (client specific) within the contingent worker lifecycle from on boarding through off boarding. The Program Coordinator also provides first level customer support to Hiring Managers and suppliers.

Responsibilities:

  • Assist Hiring managers and our payroll provider with the onboarding, worker assignment management, time and expense management, and offboarding.
  • Document all client reported issues and track resolution through to completion ensuring a high level of customer satisfaction
  • Maintain and update worker assignments to reflect appropriate changes.
  • Provide constant communication to clients, suppliers, contingent workers and other partners via face to face meetings, email and phone
  • Conduct research and analysis to resolve client’s or supplier inquiries as needed
  • Support with data entry, reporting, and audits for workers
  • Monitor performance against contract SLA’s (i.e. pending end of assignments, invoicing, time and expense management and vendor compliance tracking)
  • Constant interaction with our payroll vendor to ensure new hire paperwork is completed in a timely manner so the contractor can start assignment on time.

Qualifications

  • Excellent analytical and problem solving skills
  • Excellent documentation and follow up skills
  • Strong determination to impact performance
  • Time Management , self-motivated and perseverance
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • 0-2 or more years of staffing and/or MSP experience
  • Bachelor’s Degree
  • MS Office/Tools- advanced skills


Additional Information

At AGS, we recognize our people are our strength. We are an equal opportunity/affirmative action employer (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.


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