Client Services, Open Application | Personalized Content Team

2 months ago

Toronto, Canada DEPT Full time

Please note, this is not a live role. If you would like to be considered for any future Design positions at DEPT®, please submit an application and we will be in touch when a suitable opportunity arises.

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.

This role is part of our Personalized Creative team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalized, digital communications that change perceptions, shape new behavior's, and shift market share for our clients including eBay, Ancestry, Walmart, and more

JOB PURPOSE:

Here at DEPT®, we are always on the lookout for new talent. Whether you’re looking to kick start your client services career, or are a seasoned Account Manager with mentoring/management experience, we would love to hear from you.

As part of the Client Services team, you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign and review creative as well as manage the overall agency workload in partnership with the rest of the team.

You will be working closely with Designers, Copywriters, Developers and other parts of the agency to ensure successful campaign deliveries.

KEY RESPONSIBILITIES:

Manage, draft and review client briefsEnsure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacityLiaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendationsClearly and effectively distill and transfer client feedback to designers, copywritersPrioritising workloads for the team, and escalating when neededMaintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviserBuild excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviewsEnsure success criteria are met and projects are delivered to time and to budgetWork with the team to determine and test creatives across client owned channels

WHAT WE ARE LOOKING FOR:

We’re open to the see different levels of experience across different sectorsAgency experience is a plusExperience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experienceExtremely organised, with the ability to manage multiple projects simultaneouslyAbility to think strategicallyAbility to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and prioritiesHighly motivated to learn, grow and improvePersonable, approachable demeanor and motivating team playerModerate understanding of production and interactive processesExcellent oral and written communication skillsAbility to manage and develop client and supplier relationshipsBasic understanding of financials to effectively manage budgets

WE OFFER:

15 days Paid PTO10 Public Holidays + Birthday offMedical, Dental, and Mental Health Support/Benefits (through Canada Life Insurance)Learning & growth certifications/certificationsEnhanced Family Leave (after 1 year)A flexible, hybrid working policyBuddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®Tons of Office perks in our Toronto office Enjoy biweekly breakfasts and lunches, tons of free snacks, and of course team events on the regularA reputation for doing good. DEPT® has been a and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes togetherThe opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.Global annual in which employees come together and donate their skills to support local charities.

DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DEPT® is proud to be an equal opportunity workplace that seeks to recruit, develop, nurture and retain the most talented people from a range of diverse backgrounds, skills and perspectives. We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability.

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts .

#LI-Hybrid

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