Coordinator of IT Resources
2 weeks ago
Role Overview
Under the supervision of the Director of Information Technology, the Coordinator is responsible for planning, organizing, directing, and controlling activities and resources related to IT, networks, and telecommunications systems for administrative and educational purposes. The Coordinator also manages the IT support team for micro-computing and laboratories in a work environment focused on participation, accountability, and customer service in a harmonious atmosphere. To serve over 7,000 users, the service includes several physical servers and approximately 60 virtual servers running Linux and Windows, about 2,000 workstations (including 200 Mac OSX devices), a fleet of tablets, and IP and digital telephony systems, distributed across three sites.
Key Responsibilities
• Lead and support the staff under your supervision, ensuring engagement and effective leadership, particularly in task distribution, customer service, professional development, policy implementation, onboarding, and performance evaluation.
• Supervise user support, including providing information, troubleshooting, training, and skill development for college staff regarding IT systems and best practices for digital tools and collaboration software.
• Manage and oversee IT assets, computer maintenance, systems, servers, peripherals, operating systems, and software, as well as technological installations and digital assets, ensuring reliability, performance, and profitability.
• Establish standards and principles for information management, guide technicians in applying them, and ensure optimal customer service for user support.
• Advise the director and provide guidance to other managers within the organization.
• Ensure continuous improvement and quality of processes and services under your responsibility, particularly by developing management tools.
• Collaborate on the development of policies, programs, work plans, strategic development plans, budgets, and staffing plans.
• Manage projects as required.
• Ensure compliance with information security standards in service delivery.
• Represent the college in associations, organizations, and committees, participate in working groups, and manage supplier relationships.
• Monitor technology trends and conduct research, evaluation, and testing of new equipment and software to foster innovation and meet users’ diverse needs.
• Collaborate on maintaining the college’s IT infrastructure (servers, virtualization, telecommunications, telephony, workstations, and peripherals).
• Perform any other related duties as needed.
Requirements • Strong team management skills and ability to build and maintain harmonious interpersonal relationships.
• Excellent knowledge and expertise in network infrastructure and Microsoft, Apple, and Linux operating systems.
• Good understanding of physical, virtual, and cloud-based computing environments.
• Experience managing IT resources.
• Experience in the educational field, especially in the college network, is an asset.
• Ability to manage priorities and solve problems quickly with a focus on practical solutions.
• Proficiency in French (spoken and written); functional knowledge of English (spoken and written).
• Remote work that will eventually transition to 2 days on-site per week.
BenefitsWhy Join Our Team?
Our client consists of more than 800 committed employees dedicated to the success of about 3,800 students in regular programs and 3,000 adult learners in continuing education and business services.
The educational project at our client encourages students to take charge of their learning journey and work together to create an environment conducive to self-discovery, mutual understanding, and global awareness.
What We Offer:
• A stimulating and human-centered work environment
• A positive work atmosphere fostering collaboration and engagement
• A focus on technology development
• A comprehensive vacation program and group insurance
• Participation in a defined benefit pension plan
• Generous professional development and onboarding programs
• Convenient access to public transportation and affordable on-site parking
• A dynamic and dedicated team
• Work-life balance opportunities
• Access to a modern sports center
Application Deadline
October 29, 2024, at 4:00 PM
Required Qualifications
• Bachelor’s degree in a relevant field, such as IT
• Five years of relevant experience
Requirements
• Strong team management skills and ability to build and maintain harmonious interpersonal relationships. • Excellent knowledge and expertise in network infrastructure and Microsoft, Apple, and Linux operating systems. • Good understanding of physical, virtual, and cloud-based computing environments. • Experience managing IT resources. • Experience in the educational field, especially in the college network, is an asset. • Ability to manage priorities and solve problems quickly with a focus on practical solutions. • Proficiency in French (spoken and written); functional knowledge of English (spoken and written).
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